Business Systems Support Officer

Cambridgeshire County Council; Huntingdonshire; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Comprehensive wellbeing package

Up to 4 weeks annual leave (pro-rata)

Flexible bank holidays

Additional Voluntary Contributions (AV

Development opportunities and coaches

Paid volunteering hours

IDEAL staff network

Employee Recognition Awards

Our Cambs Rewards discounts, Car Lease

Cycle to Work scheme

Job summary

Cambridgeshire County Council is recruiting Senior Business Systems Support Officer roles on a six-month fixed-term contract or secondment. You will help keep our Liquidlogic case management systems (LCS, EHM, EYES, ContrOCC) working effectively, configuring forms and workflows and testing upgrades, while translating service needs into practical system changes.

You will investigate issues via the service desk, liaise with System C through Jira, and develop your knowledge of system configuration

Qualifications

• Experience with case management systems handling sensitive information.
• Ability to configure IT systems to meet business requirements.
• Willingness to learn new systems and follow best practice.
• Strong customer service skills and clear communication.

Responsibilities

• Investigate system issues and implement changes to forms/workflows.
• Configure and test upgrades and fixes for Liquidlogic applications.
• Support Families First Programme and ensure compliance by 1 April 2027.
• Collaborate with colleagues and suppliers, and manage workload efficiently.

Skills

Case management systems

Problem solving

Customer service

System configuration

Adaptability

Tools

Liquidlogic LCS

EHM

EYES

ContrOCC

Hornbill

Jira

System C

Job description

Do you enjoy solving problems, learning how systems work and turning business needs into practical improvements?, Senior Business Systems Support Officer posts, each available on a six-month fixed-term contract or secondment. These opportunities offer the chance to develop your skills and contribute to improvements in the systems that support children's and education services. You'll combine technical skills with an understanding of business processes to help keep our case management systems working effectively and adapt them as services change. This is an opportunity to develop your expertise in system configuration, testing and support, while contributing to changes through the Families First Programme., Your work will range from investigating system issues to making changes to the forms and workflows that guide colleagues through their day-to-day tasks. Drawing on your technical understanding or knowledge of business processes, you'll build your understanding of social care and early help and use it to translate service requirements into practical system changes. You'll investigate issues affecting our Liquidlogic applications-LCS, EHM, EYES and ContrOCC-using calls logged through our service desk, Hornbill. Where supplier input is needed, you'll liaise with System C through Jira to help progress those issues towards resolution. Alongside this, you'll develop your knowledge of system configuration and testing, supporting the introduction of upgrades and fixes provided by System C. Your attention to detail will help us check that changes work as intended. You'll also work with colleagues on tasks arising from the Families First Programme, helping us meet compliance requirements by 1 April 2027 and supporting organisational or system changes following implementation. Priorities may change, so being adaptable and comfortable working collaboratively will be important. Whilst this role is hybrid there is a regular requirement for working in the office to ensure knowledge and support tasks associated with supporting this fixed term role., Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

You'll bring experience of working with case management systems that hold sensitive information, together with a careful, methodical approach to your work. You may already have experience of Liquidlogic applications. Alternatively, you'll be able to demonstrate transferable technical skills in configuring IT systems to meet business requirements and follow best practice. A willingness to learn and apply your knowledge to unfamiliar systems and processes will help you make the most of this opportunity. You enjoy getting to the root of a problem, pay attention to detail and can organise your workload when several tasks need your attention. You'll also bring a strong customer service approach demonstrating the Councils Care Values, communicating clearly with colleagues and suppliers and explaining technical issues in an understandable way. In return, the role offers the chance to broaden your technical knowledge, build experience across our case management systems and contribute to improvements that make daily processes more efficient for the colleagues who use them.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes