Business Improvement Lead

Live Nation; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Health: Medical, Dental and Vision

401(k) with company match

Paid time off including holidays and a

Concert tickets

Job summary

Live Nation UK & I is seeking a Business Intelligence Project Coordinator to collaborate with Promotions, Ticketing, Finance and Venues. You will coordinate BI projects from planning through to implementation and help teams adopt new ways of working to deliver lasting value.

The role focuses on coordinating projects, improving processes and onboarding. You will support Halo and Rome integrations and build strong relationships across the Live Nation business.

Qualifications

• Excellent relationship building and communication skills, with the ability to work effectively with colleagues across the business.
• Excellent organisational and planning skills with the ability to manage multiple priorities.
• Curiosity about AI and a desire to utilise it to increase efficiency.

Responsibilities

• Coordinate Live Nation BI projects from planning through implementation.
• Help teams adopt new ways of working and ensure projects deliver lasting value.
• Create guidance, training materials and communications for new projects.
• Support the testing and launch of new features for Halo and Rome.
• Build strong working relationships across Promotions, Ticketing, Finance and Venues.
• Keep projects organised by coordinating activities and tracking progress.

Skills

Relationship building

Communication skills

Organisational skills

Planning

Change management

Curiosity about AI

Tools

Halo

Rome

Job description

• Department: Business Intelligence
• Reports to: Business Systems Manager
• This role is perfect for someone who enjoys bringing people together, improving the way things work and helping projects succeed. Working with teams across Promotions, Ticketing, Finance and Venues, you’ll coordinate Live Nation business projects from planning through to implementation, helping colleagues adopt new ways of working and ensuring projects deliver lasting value
• This role could suit an internal candidate very well – if you work for Live Nation Entertainment and are open to something new, you’re encouraged to read on. We would also welcome applications from external candidates who are motivated to learn how our organisation works and have an impact in making things better
• You will be part of Live Nation UK & I’s Business Intelligence team. The BI team’s mission is to help the business better understand itself. This role would suit someone highly organised, efficient and who is great at building relationships across the live entertainment business
• This role focuses on coordinating projects, improving business processes and delivering successful onboarding. The BI team own two Salesforce based business systems, Halo and Rome, which support key business processes across Live Nation. This role will help introduce new functionality, design and deliver new processes and support users to adapt to new ways of working
• The Business Intelligence team sits at the heart of Live Nation, working with teams across the business to deliver systems, solutions and insight that supports every stage of the event lifecycle. We are a collaborative and diverse team, with plenty of autonomy and the freedom to explore new ideas. Our work is varied and fast paced, with the opportunity to shape new ways of working and deliver projects that have a real impact across the business
• Spend time with different teams to understand how they work and identify opportunities to improve the way the business operates
• Help teams prepare for and adopt new ways of working, making change as smooth and successful as possible
• Build strong working relationships with teams across Promotions, Ticketing, Finance, Venues and other areas of the Live Nation
• Keep projects organised by coordinating activities, tracking progress and helping teams stay on schedule
• Create clear guidance, training materials and communications to support new projects
• Support the testing and launch of new features, ensuring they meet the needs of the business
• Support the continued development and use of Halo and Rome across the business
• Work closely with the Business Intelligence team to deliver projects that make a real difference across Live Nation

Benefits

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• OTHERS: Volunteer time off, crowdfunding network

A solid understanding of how the live entertainment industry operates and a desire to learn how different parts of our business workExcellent relationship building and communication skills, with the ability to work effectively with colleagues across the businessExcellent organisational and planning skills with the ability to manage multiple prioritiesClear and concise written communication skillsA great problem solverCuriosity about AI and a desire to utilise it to increase efficiencyA natural affinity for understanding, following and improving processesA team player with a can-do attitude, willing to get involved with any BI tasks required to build your understanding of our businessComfortable with ambiguity, excited by change and able to adapt to changing business needsThrives in a fast-paced environment and working with a variety of teamsAbility to manage multiple concurrent workstreamsEnjoy finding better ways of working and helping others embrace changeAn enjoyment of building relationships and an enthusiasm for making connections across the business