Business Development & Sales Executive

Dutypoint Ltd; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in technical equipment is seeking a Business Development & Sales Support Executive in Wigan. The role focuses on supporting sales personnel, engaging with customers to close deals, and providing exemplary service throughout the customer journey, requiring strong technical knowledge and communication skills.

Qualifications

• Experience in working with customers who purchase technical equipment.
• Excellent written and verbal communication skills.

Responsibilities

• Follow up quotes on the CRM system and add key data.
• Proactive calls to existing or new customers.
• Give technical advice and assist customers with product selections.

Skills

Communication

Customer Service

Technical Knowledge

IT Skills

Job description

in January 2025 and are the market leader in each of the sectors we serve, via our Commercial, Domestic, Residential and Service divisions. And we want to grow. With growth comes more opportunity to invest in products, infrastructure and most importantly in you. Let s begin by setting out our ambition. We want to extend our position as market leader across our sectors and build a great place for everyone to work. We ll achieve this by continuing to be entrepreneurial, that s the mindset which got our brands to where they are today, customer-focused, competitive and best-in-class operationally.

JOB TITLE: Business Development & Sales Support Executive

EMPLOYING ENTITY: Dutypoint Limited

EMPLOYMENT BASIS: Permanent

LOCATION: Office - Wigan

HOURS OF WORK: 37.5 per week

REPORTS TO: Office Sales Manager - Flowtech

PURPOSE OF ROLE:

This role is a mixture of supporting the existing sales personnel and communicating with customers to close out deals. The role will include selecting products to best suit the customer s specific requirements and also following up quotations to close out orders.

TEAM FUNCTION:

To provide exemplary customer service from initial enquiry, providing technical support, following up the quote to close the order.

RESPONSIBILITIES:

• Follow-up quotes on the CRM system, and adding key data to the CRM where necessary
• Proactive calls to existing or new customers
• Locating and tracking down opportunities, network with different influencers and customer types to create quotable opportunities of the complete Fluid Water Group portfolio
• Give technical advice and assisting customers with product selections and recommendations to suit their needs
• Working with customers post order to ensure experience exceeds expectations

MEASURES OF SUCCESS:

• Regional M&E Orders & Invoices
• Number of proactive activities, such as carrying out calls to existing and new customers
• Maintain value of flipped pipeline, by carrying out quote follow up and close order activities. Forecasting outcomes on a regular basis
• Close orders to exceed set targets

KNOWLEDGE AND SKILLS:

• Experience in working with customers who purchase technical equipment, ideally in the building services sector
• Excellent written and verbal communication skills comfortable in networking with internal and external contacts
• Competent Level of IT Skills
• Knowledge of clean water boosting and/or heating systems

ATTRIBUTES:

• Self-motivated, tenacious, inquisitive, driven to succeed, and results oriented want to win
• Friendly demeanour that can build relationships easily
• Can do attitude, happy to arrange, attend and lead meetings
• Operate as part of wider team
• Excellent organisational skills, with a high level of attention to detail