Business Development Representative - MEA

Emplifi; Greater London; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Private Health Insurance

Pension

Flexible working environment

Unlimited Paid Time Off

Sick Days & Community Service Days

Job summary

Emplifi is seeking a Business Development Representative for the MEA region based in London. You will identify decision makers, generate leads, and support both marketing and sales teams to drive new business opportunities.

The role requires fluency in English and Arabic, a proactive, research-driven approach, and comfort with cold outreach via phone, email, and LinkedIn. You will be part of a fast-paced international sales team in a flexible, AI-enabled environment.

Qualifications

• Previous successful client-facing experience, preferably in sales or telesales (B2B).
• Fluent English and Arabic; additional languages advantageous.
• Ability to work in a fast-paced, challenging environment.
• Desire to meet and exceed measurable performance goals.
• Willingness to learn about social and brand marketing.
• Proficiency with CRM tools.
• Ability to deal with objections.

Responsibilities

• Identify and contact key, relevant decision makers responsible for leading brands to drive new business opportunities.
• Support Marketing and Sales through lead generation; qualify inbound/outbound leads via phone, web, email, events and direct mail.
• Collaborate with Account Executive/Regional Sales Manager and marketing to meet targets and plan prospect communications.
• Schedule online product demonstrations and face-to-face meetings for the assigned Account Executive/Regional Sales Manager.

Skills

Client-facing experience

English proficiency

Arabic proficiency

Sales experience

CRM proficiency

Objection handling

Fast-paced environment

Goal oriented

Learning mindset

Tools

CRM tool

Job description

Business Development Representative - MEA

London

About Emplifi

Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.

About the Sales Team

Emplifi’s sales team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes.Brand relationships are key to our business but we also work with hundreds of agency and media partners. Our aim is always the same - empower marketers to achieve more, no matter where they are or what industry they’re in.

As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor.

About the Role

To be successful in this role, you must be persistent and possess the inventive skills needed to reach and intrigue the ever-elusive decision makers. The role would suit a proactive personality with strong research skills, someone who is not afraid to cold call, as your success will depend on high levels of activity on the telephone and via other means if necessary (i.e. LinkedIn). Understanding of marketing and brand story telling would be beneficial.

What You’ll Do Here

• Identify and contact key, relevant decision makers responsible for leading brands with a view of driving new business opportunities, conduct needs assessments calls with specific prospects as assigned
• Support the Marketing and Sales departments through lead generation and qualify all inbound and outbound leads via phone, web, email, corporate events and direct mail campaigns
• Work closely with an assigned Account Executive/Regional Sales Manager and marketing team to achieve both your personal and sales executives’ targets, to develop and implement appropriate prospect communication plans and to ensure proper quality and quantity of demonstrations
• Communicate Emplifi value proposition with a view to scheduling online product demonstrations and face-to-face meetings for an assigned Account Executive/Regional Sales Manager

What You’ll Bring to Us

• Previous successful client facing experience, preferably sales, telesales experience in B2B
• Fluent level English and Arabic is essential, additional languages are advantageous
• The ability and desire to work in a fast-paced challenging environment
• The desire to meet and exceed measurable performance goals
• A willingness to learn about social and brand marketing
• The technical aptitude to master our CRM tool
• The ability to deal with objections

What We Offer

• International and fast-paced environment
• Chance to work with the world's biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies in an environment that encourages new ideas
• AI-first workplace with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Meetups & conferences
• Benefits package including Private Health Insurance and Pension
• Enhanced family/parental leave
• Modern office in the heart of Central London
• There's more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.