Business Continuity & Operational Resilience Manager

AlbaCo Ltd; East Kilbride; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

37 days annual leave

Private health insurance

Life assurance & income protection

Flexible onsite / hybrid working

Job summary

Alba is a fast-growing challenger bank seeking a Business Continuity & Operational Resilience Manager to safeguard the Bank's ability to deliver for customers and colleagues. You will strengthen resilience, support regulatory compliance and help ensure continued outstanding outcomes as Alba scales.

This role is based in East Kilbride on-site with flexibility, offering a dynamic environment, senior stakeholder exposure and a clear path to impact across Operations, Technology and Risk.

Qualifications

• Significant experience in Operational Resilience and Business Continuity.
• Strong understanding of UK Operational Resilience requirements.
• Experience designing resilience testing and scenario exercises.
• Proven experience maintaining Business Continuity frameworks and plans.
• Experience coordinating incidents in regulated environments.
• Strong stakeholder management and governance reporting to senior leadership.
• Analytical, problem-solving and organisational skills.
• Calm under pressure during incidents and periods of disruption.

Responsibilities

• Own and enhance Alba's Operational Resilience, Business Continuity and Incident Management frameworks.
• Lead ongoing development of resilience capability and response to disruption.
• Maintain Important Business Services mapping and Impact Tolerance assessments.
• Design and facilitate resilience testing, scenario exercises and continuity plans.
• Lead annual business continuity and resilience review programmes across the Bank.
• Coordinate incident management activities with effective escalation and resolution.
• Drive lessons learned and continuous improvement after incidents and testing.
• Partner with Operations, Technology, Risk and Compliance to embed resilience best practice.
• Conduct resilience assessments of critical third-party suppliers and risk management.
• Produce management information, dashboards and governance reporting for Executive/Board.
• Support audit, assurance and regulatory reviews.
• Act as Alba's SME for Operational Resilience, Business Continuity and Incident Management.
• Champion a culture of resilience and risk awareness; embody Alba values.

Skills

Operational resilience

Business continuity

Incident management

Governance reporting

Stakeholder management

Job description

We're Hiring: Business Continuity & Operational Resilience Manager

East Kilbride (Onsite with flex) | Full-time / 35 hours per week | Highly competitive

At Alba, we're building something special: a modern bank with a human touch.

Our mission is simple: to enable people, businesses and communities to flourish. As we continue our growth journey, we're looking for ambitious, driven and collaborative individuals who want to help shape the future of banking.

As we continue to grow, we're seeking an experienced Business Continuity & Operational Resilience Manager to help safeguard the Bank's ability to deliver for customers, colleagues and stakeholders, no matter what challenges arise.

This is a unique opportunity to join a fast-growing challenger bank and take ownership of a critical function at the heart of our operations. You'll work closely with senior leaders across the business to strengthen resilience, support regulatory compliance and help ensure we continue to deliver outstanding customer outcomes as we scale.

If you're passionate about resilience, thrive in a dynamic environment and enjoy turning regulatory requirements into practical business solutions, we'd love to hear from you.

What you'll do:

• Own and enhance Alba's Operational Resilience, Business Continuity and Incident Management frameworks
• Lead the ongoing development of our resilience capability, helping the Bank prepare for and respond to disruption
• Maintain Important Business Services mapping and Impact Tolerance assessments
• Design and facilitate resilience testing, scenario exercises and continuity plans
• Lead annual business continuity and resilience review programmes across the Bank
• Coordinate incident management activities, ensuring effective escalation, response and resolution
• Drive lessons learned, root cause analysis and continuous improvement following incidents and testing exercises
• Partner with teams across Operations, Technology, Risk, Compliance and the wider business to embed resilience best practice
• Conduct resilience assessments of critical third-party suppliers and support broader third-party risk management activities
• Produce high-quality management information, dashboards and governance reporting for Executive and Board-level forums
• Support audit, assurance and regulatory reviews
• Act as Alba's subject matter expert for Operational Resilience, Business Continuity and Incident Management
• Champion a strong culture of resilience, risk awareness and continuous improvement
• Be a role model for our Alba Values and Alba ways of working

What you'll bring:

• Significant experience in Operational Resilience, Business Continuity, Incident Management or a related discipline within Financial Services
• Strong understanding of UK Operational Resilience requirements and regulatory expectations
• Experience designing and facilitating resilience testing and scenario exercises
• Proven experience developing and maintaining Business Continuity frameworks and plans
• Experience coordinating and managing operational incidents in regulated environments
• Strong stakeholder management skills with the ability to influence at all levels
• Experience preparing and presenting governance reporting to senior management and Board-level committees
• Excellent analytical, problem-solving and organisational skills
• High levels of accountability, attention to detail and sound judgement
• The ability to remain calm, focused and effective during incidents and periods of disruption
• A hands-on approach and appetite for operating in a fast-paced, growing organisation

Why you'll love it here:

• Highly competitive salary
• 37 days annual leave (including bank holidays)
• Birthday Booster – enjoy an extra day off to celebrate your birthday
• Private health insurance
• Life assurance & income protection
• The opportunity to shape how change is delivered in a growing bank
• Exposure to strategic initiatives and senior leadership
• A genuinely supportive and collaborative culture
• The chance to make a real impact and help build something special from the ground up.