Information Technology Support Analyst

AlbaCo Ltd; East Kilbride; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

37 days annual leave

Birthday Booster – extra day off to祝生日

Private health insurance

Life assurance & income protection

Job summary

Alba is seeking an enthusiastic IT Support Analyst to join our Technology team at East Kilbride. This onsite with flex role focuses on delivering excellent user support, maintaining IT services and helping the bank scale.

You will handle 1st/2nd line support, manage Microsoft 365, Entra ID, Intune, devices, and collaborate with third‑party providers. The role offers a challenging, start‑up like environment with clear growth opportunities.

Qualifications

• Experience within an IT Service Desk, IT Support or End User Computing role.
• Strong troubleshooting skills and a passion for solving technical problems.
• Experience supporting Microsoft 365 applications and cloud services.
• Knowledge of Microsoft Entra ID and Microsoft Intune.
• Experience supporting Windows devices, laptops, mobile devices and user hardware.

Responsibilities

• Provide first and second-line support across the Bank, resolving technology issues and service requests in a timely and professional manner.
• Support colleagues with Microsoft 365, end-user devices, cloud services and business applications.
• Troubleshoot, investigate and resolve technical issues, escalating where appropriate.
• Support the administration of Microsoft Entra ID, Microsoft Intune and Microsoft 365 environments.
• Manage Joiner, Mover and Leaver processes, including user accounts, licences, devices and access permissions.
• Assist with the deployment, maintenance and support of laptops, mobile devices and collaboration technology.
• Monitor IT service performance and contribute to service improvement initiatives.
• Maintain accurate IT documentation, asset registers, knowledge articles and operational records.
• Work closely with third-party suppliers and service providers to resolve issues and maintain service quality.
• Provide support for meeting room technology, audio-visual equipment and collaboration tools.
• Assist with IT security, compliance and audit activities, helping ensure a secure technology environment.
• Support the adoption and effective use of business productivity tools including Teams, SharePoint, Power Automate and Power Apps.
• Build strong relationships across the business and deliver an exceptional customer experience.
• Be a role model for our Alba Values and Alba ways of working.

Skills

IT Service Desk

Troubleshooting

Microsoft 365

Windows devices

Customer service

Tools

Microsoft Entra ID

Microsoft Intune

Microsoft 365 environments

Job description

East Kilbride (Onsite with flex) | Full-time / 35 hours per week | Highly competitive

At Alba, we're building something special: a modern bank with a human touch.

Our mission is simple: to enable people, businesses and communities to flourish. As we continue our growth journey, we're looking for ambitious, driven and collaborative individuals who want to help shape the future of banking.

We're looking for an enthusiastic IT Support Analyst to join our growing Technology team. This is an excellent opportunity for someone who enjoys solving problems, delivering great service and building their technical expertise within a fast-paced challenger bank environment.

Working alongside and mentored by the Head of IT & Security, you'll play a key role in supporting colleagues across the business, ensuring technology services run smoothly and helping deliver an excellent user experience.

What you'll do:

• Provide first and second-line support across the Bank, resolving technology issues and service requests in a timely and professional manner.
• Support colleagues with Microsoft 365, end-user devices, cloud services and business applications.
• Troubleshoot, investigate and resolve technical issues, escalating where appropriate.
• Support the administration of Microsoft Entra ID, Microsoft Intune and Microsoft 365 environments.
• Manage Joiner, Mover and Leaver processes, including user accounts, licences, devices and access permissions.
• Assist with the deployment, maintenance and support of laptops, mobile devices and collaboration technology.
• Monitor IT service performance and contribute to service improvement initiatives.
• Maintain accurate IT documentation, asset registers, knowledge articles and operational records.
• Work closely with third-party suppliers and service providers to resolve issues and maintain service quality.
• Provide support for meeting room technology, audio-visual equipment and collaboration tools.
• Assist with IT security, compliance and audit activities, helping ensure a secure technology environment.
• Support the adoption and effective use of business productivity tools including Teams, SharePoint, Power Automate and Power Apps.
• Build strong relationships across the business and deliver an exceptional customer experience.
• Be a role model for our Alba Values and Alba ways of working.

What you'll bring:

• Experience within an IT Service Desk, IT Support or End User Computing role.
• Strong troubleshooting skills and a passion for solving technical problems.
• Experience supporting Microsoft 365 applications and cloud services.
• Knowledge of Microsoft Entra ID and Microsoft Intune.
• Experience supporting Windows devices, laptops, mobile devices and user hardware.
• Excellent customer service and stakeholder management skills.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive, hands‑on approach and a willingness to learn and develop.
• Strong communication skills and the ability to explain technical issues clearly.
• High attention to detail and the ability to maintain accurate records and documentation.
• A collaborative mindset and enthusiasm for working in a growing business.
• An appetite to work in a start‑up environment where you'll have the opportunity to make a real impact.

Why you'll love it here:

• Highly competitive salary
• 37 days annual leave (including bank holidays)
• Birthday Booster – enjoy an extra day off to celebrate your birthday
• Private health insurance
• Life assurance & income protection
• The opportunity to shape how change is delivered in a growing bank
• Exposure to strategic initiatives and senior leadership
• A genuinely supportive and collaborative culture
• The chance to make a real impact and help build something special from the ground up.