Business Change Project Lead – Local Authority (Hybrid)

JLA Resourcing Ltd; Greater London; Hybrid; GBP 92,000 - 111,000; Full time

Job summary

JLA Resourcing Ltd. is seeking an experienced Business Change Project Manager for a hybrid role with 2 days per week in Ilford, Essex / North East London. The role focuses on delivering business transformation and service redesign within a local authority, not purely IT projects.

You will lead cross-functional teams, review current processes, and drive improvements across multiple directorates, ensuring changes are embedded and benefits tracked. UK local government experience is essential.

Qualifications

• Proven experience delivering business transformation or service redesign projects within local authorities.
• Strong stakeholder engagement across senior managers and operational teams.
• Ability to challenge processes and own delivery from discovery to implementation.

Responsibilities

• Lead service redesign and improvement projects across council services.
• Review processes and working practices to identify improvements.
• Collaborate with analysts, service designers and managers to implement new ways of working.
• Manage project plans, milestones, risks, budgets, governance and communications.
• Support changes involving people, processes, structures and technology.
• Ensure redesigned services are embedded and monitor outcomes against objectives.

Skills

Business transformation

Stakeholder engagement

Service redesign

Governance & delivery

Job description

JLA Resourcing Ltd. is seeking an experienced Business Change Project Manager for a hybrid role with 2 days per week in Ilford, Essex / North East London. The role focuses on delivering business transformation and service redesign within a local authority, not purely IT projects.

You will lead cross-functional teams, review current processes, and drive improvements across multiple directorates, ensuring changes are embedded and benefits tracked. UK local government experience is essential.