Project Manager

JLA Resourcing Ltd; Greater London; Hybrid; GBP 92,000 - 111,000; Full time

Job summary

JLA Resourcing Ltd. is seeking an experienced Business Change Project Manager for a hybrid role with 2 days per week in Ilford, Essex / North East London. The role focuses on delivering business transformation and service redesign within a local authority, not purely IT projects.

You will lead cross-functional teams, review current processes, and drive improvements across multiple directorates, ensuring changes are embedded and benefits tracked. UK local government experience is essential.

Qualifications

• Proven experience delivering business transformation or service redesign projects within local authorities.
• Strong stakeholder engagement across senior managers and operational teams.
• Ability to challenge processes and own delivery from discovery to implementation.

Responsibilities

• Lead service redesign and improvement projects across council services.
• Review processes and working practices to identify improvements.
• Collaborate with analysts, service designers and managers to implement new ways of working.
• Manage project plans, milestones, risks, budgets, governance and communications.
• Support changes involving people, processes, structures and technology.
• Ensure redesigned services are embedded and monitor outcomes against objectives.

Skills

Business transformation

Stakeholder engagement

Service redesign

Governance & delivery

Job description

Business Change Project Manager - Hybrid - 2 days in Ilford, Essex / North East London - Local Authority / Local Government experience essential.

The Opportunity

A London local authority is undertaking an ambitious modernisation programme to improve the services it provides to residents, simplify processes and deliver better value for money. We are looking for experienced Project Managers who have personally delivered business change and service redesign projects within complex organisations. These are hands-on transformation roles rather than traditional IT Project Manager positions (so if your experience is in delivering IT Projects then I'm afraid it's not in line with what we're looking for).

The Role

• Lead individual service redesign and improvement projects across a range of council services.
• Review existing processes, working practices and service delivery arrangements to identify opportunities for improvement.
• Work closely with operational teams, Business Analysts, Service Designers and Service Managers to develop and implement new ways of working.
• Manage project plans, milestones, risks, budgets, governance and stakeholder communications.
• Support changes involving people, processes, organisational structures and, where appropriate, technology or automation.
• Manage implementation activities and ensure redesigned services are successfully embedded.
• Track project outcomes, efficiencies and benefits against agreed objectives.

The Person

• Specific & proven experience delivering business transformation, operational change or service redesign projects within a local authority
• Must be able to demonstrate direct involvement in implementing change, not simply managing reporting and governance.
• Background in Local Government with experience across directorates such as Adult Social Care & Health; Children's Services & Education; Housing & Homelessness; Environment & Neighbourhood Services; Planning, Regeneration & Economic Development; Customer Service & Experience; Leisure, Culture & Community Services
• Strong stakeholder engagement skills, including experience working with operational teams and senior managers.
• Comfortable challenging established processes and taking ownership of delivery from initial discovery through to implementation.

The role is offered on a hybrid basis with an expectation of 2 days a week in the office. It is is Inside of IR35 paying £500-600 per day to the Umbrella company