Business Change Manager - Finance Processes

Experis - ManpowerGroup; West Midlands; On-site; GBP 60,000 - 90,000; Full time

Job summary

Experis - ManpowerGroup is seeking an experienced Business Change Manager to lead transformation initiatives within our Finance Shared Services function. You will drive change management strategies, stakeholder engagement, and adoption across finance processes to improve efficiency and service performance.

The role requires deep experience in Finance Transformation, ERP deployments (SAP/Oracle/Dynamics 365/Workday), and the ability to influence senior leaders, manage risks, and deliver

Qualifications

• Significant experience delivering Finance Shared Services improvement programmes.
• Strong understanding of core finance processes (P2P, O2C, R2R, payments, management reporting).
• Experience supporting ERP implementations or finance transformation initiatives (SAP/Oracle/Dynamics 365/Workday).
• Proven ability to influence senior leadership and manage stakeholders.

Responsibilities

• Develop and execute change management strategies and plans.
• Conduct stakeholder analysis and manage engagement across all levels of the organisation.
• Support implementation of shared service improvements, operating model changes, and process standardisation initiatives.
• Drive user adoption through effective communications, training, coaching, and readiness activities.
• Collaborate with programme managers, finance leaders, process owners, and technology teams to ensure successful delivery of change objectives.
• Identify and mitigate change-related risks and resistance.
• Establish and track change adoption metrics, benefits realisation, and business outcomes.
• Support continuous improvement and the embedding of new ways of working.

Skills

Business Change Management

Stakeholder management

Communications & training

Organisational change

ERP/Finance transformation

Tools

SAP

Oracle

Dynamics 365

Workday

Job description

We are seeking an experienced Business Change Manager to work on a transformation initiatives across a Finance Shared Services function. This is an exciting opportunity to play a key role in delivering strategic change, improving operational efficiency, and enhancing service performance across finance processes.

The successful candidate will have a proven track record of managing complex business change programmes, particularly within Finance Shared Services, or Finance Transformation environments.

Key Responsibilities

• Develop and execute comprehensive change management strategies and plans.
• Conduct stakeholder analysis and manage engagement across all levels of the organisation.
• Experience in working on people, process, and organisational change aspects of finance transformation programmes.
• Support the implementation of shared service improvements, operating model changes, and process standardisation initiatives.
• Drive user adoption through effective communications, training, coaching, and readiness activities.
• Collaborate with programme managers, finance leaders, process owners, and technology teams to ensure successful delivery of change objectives.
• Identify and mitigate change-related risks and resistance.
• Establish and track change adoption metrics, benefits realisation, and business outcomes.
• Support continuous improvement and the embedding of new ways of working.

Required Experience

• Significant experience as a Business Change Manager
• Demonstrable experience delivering Finance Shared Services improvement programmes.
• Strong understanding of finance processes, including - Payment Processes, Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), or management reporting.
• Experience supporting ERP implementations or finance transformation initiatives (e.g., SAP, Oracle, Dynamics 365, Workday).
• Strong stakeholder management skills with the ability to influence senior leadership.
• Experience developing communications, training, and organisational change strategies.
• Knowledge of recognised change methodologies such as Prosci, ADKAR, or equivalent.

Desirable

• Experience working within large-scale transformation programmes.
• Shared Services, GBS, or Finance Transformation background.
• Change Management certification.
• Project management qualifications (PRINCE2, PMP, Agile, MSP) advantageous.