Business Change Manager

JR United Kingdom; Telford; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Business Readiness Manager to oversee the transformation of Billing and CRM processes. This hybrid role focuses on ensuring proper change management and support for contact centre operations, requiring expertise in engaging stakeholders and managing readiness throughout the project lifecycle.

Qualifications

• Expertise in transitioning technology within a contact centre environment.
• Proven experience in billing transformation.
• Strong change management and stakeholder engagement skills.

Responsibilities

• Lead business readiness planning aligned to project milestones.
• Coordinate training and support for end users.
• Manage go-live readiness and post-launch support.

Skills

Change management

Stakeholder engagement

Job description

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Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.