Business Change Manager

UKROEd Ltd

Manchester

Hybrid

GBP 47,000 - 51,000

Full time

3 days ago

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Job summary

UKROEd Ltd is seeking a Business Change Manager to lead multiple change projects, ensuring adoption of new processes, systems and structures across the organisation. You will work with senior leaders to plan, execute and embed change while measuring benefits and ensuring readiness for transition into Business as Usual.

The role requires collaboration with Heads of Business Areas and a focus on sustaining benefits through ongoing evaluation and stakeholder engagement.

Qualifications

Minimum of 2 years’ experience delivering business change within projects or programmes.
Experience leading, implementing and embedding change across multiple teams or business areas.
Experience collaborating with Project Managers to integrate change activities into delivery plans.
Experience developing and coordinating research and evaluation activities.
Strong ability to influence senior stakeholders and sponsors.

Responsibilities

Develop and implement end-to-end business change strategies for the portfolio of projects.
Provide strategic assurance to senior leaders on change sponsorship and organisational alignment.
Lead change readiness planning and transition into Business as Usual.
Conduct change impact and readiness assessments to inform decisions.
Support post-implementation activities to embed changes across business areas.

Skills

Teamwork

Influence leadership

Stakeholder management

Relationship building

Communication

Professionalism

Education

Degree or equivalent

Tools

PRINCE2

Job description

RESPONSIBLE TO: Head of Strategic Development/Business Area

LOCATION: Hybrid (3 days Manchester Head Office)

HOURS: 37.5 hrs per week

VETTING REQUIREMENT Non-Police Personal Vetting (Level 2)

SALARY: £47,000 – £51,000 Dependent on Experience

CLOSING DATE: 18th October 2026

About UKROEd

UKROEd Ltd is a private, not-for-profit company responsible for the delivery, management and administration of the National Driver Offender Retraining Scheme (NDORS) on behalf of the Police service. It is the operating company of the Road Safety Trust and is committed to the education and training of drivers who commit low level traffic offences.

UKROEd values and respects each individual employee, client and customer and is committed to promoting equal opportunities throughout its workforce. As such, all relevant applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Overview of the role

The Strategic Development Team are responsible for a significant portfolio of programmes and projects of work and responsible for managing the full project lifecycle, in support of the organisational strategy and change within UKROEd. This includes planning and preparing projects for transition into Business as Usual and ownership across UKROEd business areas.

As Business Change Manager, you will lead and manage multiple change projects, specifically planning, integration and adoption of new processes, systems and structures, both internally and impacting external stakeholders. You will ensure project outputs, capabilities and benefits are fully embedded, ensuring employee and stakeholder engagement throughout.

You will work closely with senior leaders and heads of business areas to agree leading indicators of project implementation success measures, plan and deliver change activities, regularly solicit feedback from internal and external stakeholders, and identify risks and issues that may affect the organisation’s readiness to adopt new ways of working within required timescales.

You will assess benefits and provide advice on alignment to overall project outputs and benefits and ensure relevant evaluation is undertaken to ensure change is successful.

The role focuses on building organisational change capability, supporting leaders and teams through change, and ensuring benefits are realised, evidenced, and sustained over time.

Principal Duties and Responsibilities

Strategic Planning and Governance

Develop and implement end-to-end business change strategies for the portfolio of projects that enable successful adoption and implementation by UKROEd and its Stakeholders throughout the United Kingdom including devolved Authorities.
Provide strategic advice and assurance to senior leaders and sponsors on change sponsorship, leadership capability and organisational alignment
Collaborate with Project Managers to plan and integrate change management activities within project initiation phase
Lead change and readiness planning to support effective implementation of change and transition into Business as Usual within UKROEd
Conduct change impact assessments, business readiness assessments and benefits mapping to inform decision‑making and support adoption and benefits realisation
Own and maintain operational risks relating to business change if required, ensuring they are reviewed, updated and appropriately mitigated.
Develop, maintain and review business change policies, procedures and governance frameworks to ensure compliance and continuous improvement.

Change Delivery and Adoption

Design and lead delivery of change interventions (e.g. engagement, learning and capability support, transition planning) that enable adoption of projects
Work with business areas to support operational readiness, ensuring roles, skills, processes and support mechanisms are prepared for transition
Identify and manage resistance to change, developing targeted actions to address concerns, build confidence and sustain engagement
Define and track change success measures and benefits realisation, monitoring adoption and embedding beyond implementation
Support post‑implementation activity to ensure changes are embedded within, and owned by, business areas and sustainable over time

Change Communications

Work in partnership with the Head of Corporate Communications to develop and oversee the communications and engagement plans, for both internal and external stakeholders, ensuring messaging supports adoption, mitigates change risks and supports intended benefits of the change
Lead evaluation of change adoption and effectiveness, assessing how changes have been received, managed and embedded, and identifying actions to improve change delivery and benefits realisation.

Collaboration and Relationship Management

Provide leadership, guidance and support to colleagues and, where required, undertake direct supervisory responsibilities in line with organisational needs
Engage, coach and support leaders, teams and stakeholders through change, building ownership and organisational change capacity
Build strong, trusted relationships across the organisation, acting as a subject‑matter expert on business change
Collaborate with Heads of Business Areas and teams to ensure change impacts, interdependencies and risks are identified and effectively managed
Provide insight, assurance and reporting to project teams and senior leaders on change readiness, adoption risks, evaluation findings and sustainability

Continuous Improvement and Change Capability

Evaluate the effectiveness of change approaches and interventions, capturing lessons learned and good practice
Contribute to the development of organisational change capability, including the creation and improvement of tools, frameworks and guidance to support change management for future projects

UKROEd Person Specification

Job Related Knowledge (Essential)

Demonstrable knowledge of business change management principles, frameworks and tools
Understanding of the full project lifecycle, with particular emphasis on transition into Business as Usual, adoption and benefits realisation
Knowledge of organisational readiness, change impact assessment and benefits management
Experience working within multi‑stakeholder environments
Knowledge of research and evaluation methodologies

Desirable

Understanding of PRINCE2 or other structured project methodologies and their interface with change management
Experience of change delivery in a public sector, policing, education or not‑for‑profit environment

Experience (Essential)

Minimum of 2 years’ experience delivering business change within projects or programmes
Proven experience of leading, implementation and embedding change across multiple teams or business areas
Experience of working in partnership with Project Managers to integrate change activities into delivery plans
Experience of developing and co‑ordinating research and evaluation activities
Strong track record of engaging, influencing and advising senior stakeholders and sponsors
Experience conducting change impact assessments, readiness assessments and benefits mapping
Experience of managing resistance to change and supporting leaders and teams through transition
Preparing and presenting clear, concise reports and insights for senior audiences

Desirable

Experience of benefits tracking and post‑implementation reviews
Experience of working with third‑party suppliers, evaluators or partners
Experience of contributing to or improving organisational change capability, tools or frameworks
Understanding of policing/public sector environments

Skills and Aptitudes (Essential)

Able to work as part of a team
Able to motivate and influence others including senior leaders
Develops open and honest relationships with colleagues, customers, and partners
Builds effective relationships across teams that continue after task or project completion
Excellent communication skills, with the ability to tailor messages to different audiences
Demonstrates credibility and professionalism, acting as a subject‑matter expert in business change

Qualifications (Essential)