Business Change Manager

00601 CNA Services (UK) Limited; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

CNA Hardy is hiring a Business Change Manager in our London office to lead and embed organisation-wide change, helping teams adopt new ways of working and realise lasting business benefits.

You will develop change plans, engage senior stakeholders, and drive adoption through coaching, training and governance to ensure benefits are delivered.

Qualifications

• Proven experience managing business change projects or programmes in complex organisations.
• Strong facilitation, influencing and relationship-building with senior stakeholders.
• Experience using recognised change methodologies with governance and risk processes.
• Track record supporting transformation programmes, ideally in a regulated industry.
• Excellent analytical and communication skills with ability to turning complex change into practical action.

Responsibilities

• Develop practical change plans aligned with programme goals and delivery timelines.
• Lead change impact assessments and readiness reviews to identify adoption needs.
• Build trusted relationships with senior stakeholders and transformation teams.
• Deliver targeted communications, coaching and training to enable adoption.

Skills

Change leadership

Stakeholder influence

Structured delivery

Transformation experience

Clear thinking & communication

Job description

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact. The Role We are currently hiring for a Business Change Manager in our London office to lead and embed organisation-wide change, helping teams adopt new ways of working and realise lasting business benefits.

What You’ll Be Doing:

• Change strategy: Develop practical change plans aligned with programme goals, delivery timelines and desired business outcomes.
• Impact and readiness: Lead change impact assessments and readiness reviews to identify risks, dependencies and adoption needs.
• Stakeholder engagement: Build trusted relationships with senior stakeholders, transformation teams and operational areas to create alignment.
• Communications and capability: Deliver targeted communications, coaching and training that help employees and managers adopt change confidently.
• Governance and benefits: Track change performance and benefit realisation, contribute to governance forums and resolve cross-initiative conflicts.

What We’re Looking For:

• Change leadership: Proven experience managing business change projects or programmes in complex organisations.
• Stakeholder influence: Strong facilitation, influencing and relationship-building skills, including with senior stakeholders.
• Structured delivery: Experience using recognised change methodologies and working with governance and risk mitigation processes.
• Transformation experience: A track record supporting transformation programmes, ideally within a regulated industry.
• Clear thinking and communication: Excellent analytical and communication skills, with the ability to turn complex change into practical action.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures. We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures. Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide. Find out more about our Lloyd's Syndicate 382. Our clients trust us because we understand the risks they face. Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London). Whether it’s our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs.

CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies. Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.S., Canada and Europe.