Senior Business Analyst

00601 CNA Services (UK) Limited; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

CNA Hardy in Manchester is seeking a Senior Business Analyst to bridge business needs and technology delivery across insurance systems and processes.

You will translate complex problems into clear requirements, user stories and specifications, and partner with IT, testers and vendors throughout the lifecycle.

The role offers a dynamic, hybrid working environment, with opportunities to shape change, grow professionally and contribute to our specialist insurance business.

Qualifications

• Substantial business analysis experience across the full SDLC (8+ years desirable).
• Strong insurance product knowledge; exposure to policy administration or rating platforms like Subscribe or Rulebook is advantageous.
• Experience in Agile or Scrum teams; create epics and user stories with QA colleagues.
• Hands-on experience supporting functional testing and UAT; write test cases and gather feedback.
• Excellent analytical and communication skills; basic SQL knowledge; familiarity with API testing tools like Postman.

Responsibilities

• Translate complex business problems into clear, traceable requirements and user stories.
• Bridge business, IT, testers and vendors; facilitate workshops for senior stakeholders.
• Assess proposed solutions for business value, fit and risk; identify improvements.
• Support change lifecycle including sprint delivery, functional testing, UAT, training and release.
• Champion BA standards, manage risks and keep stakeholders updated on progress.

Skills

Senior BA experience

Agile delivery

Stakeholder management

SQL knowledge

API testing (Postman)

Insurance domain knowledge

Test planning & UAT

Requirements gathering

Job description

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role

We are currently hiring for a Senior Business Analyst in our Manchester office to bridge business needs and technology delivery, shaping high-quality change across our insurance systems and processes.

What You’ll Be Doing

Requirements and analysis: Translate complex business problems into clear, traceable requirements, user stories and specifications for internal and third-party development teams.

Stakeholder partnership: Act as the bridge between business, IT, testers and vendors, facilitating workshops and explaining complex concepts to senior stakeholders.

Solution challenge: Assess proposed solutions against business value, strategic fit and risk appetite while identifying process and technology improvements.

Delivery and testing: Support change throughout the lifecycle, including sprint delivery, functional testing, UAT, training, release and transition into live support.

Quality and governance: Champion business analysis standards, manage assigned risks and issues, and keep stakeholders updated on progress and priorities.

What We’re Looking For

Senior BA experience: Substantial business analysis experience across the full software development lifecycle, with more than eight years desirable.

Insurance knowledge: Strong understanding of insurance products and rating engines; exposure to policy administration or rating platforms such as Subscribe or Rulebook is advantageous.

Agile delivery: Experience working in Agile or Scrum teams, creating epics and user stories and collaborating closely with development and QA colleagues.

Testing capability: Hands‑on experience supporting functional testing and UAT, including writing test cases, demonstrating changes and gathering stakeholder feedback.

Technical and interpersonal skills: Excellent analytical, facilitation and communication skills, supported by basic SQL knowledge and familiarity with API testing tools such as Postman.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures. We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures. Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide. Find out more about our Lloyd's Syndicate 382. Our clients trust us because we understand the risks they face. Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London). Whether it’s our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs. CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies. Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.S., Canada and Europe.