Delegated Underwriting Bordereaux & Operations Technician

00601 CNA Services (UK) Limited; Norwich; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible hybrid working

Competitive compensation & benefits

Learning, mentoring & development

Recognition for performance

Job summary

CNA Hardy in Norwich is seeking a Delegated Underwriting Bordereaux and Operations Technician to deliver accurate bordereaux and policy administration across our delegated underwriting portfolio.

You will work with Underwriting, Claims, Finance and Data teams, supporting period-end controls and governance while driving continuous improvement in a flexible hybrid environment.

Qualifications

• Experience in bordereaux processing or delegated authority.
• Understanding delegated arrangements and risk/premium/claims bordereaux.
• Proficient in Excel and data manipulation.
• Ability to work with multiple stakeholders and meet deadlines.

Responsibilities

• Receive, validate, map, process and reconcile risk, premium and claims bordereaux in line with contract terms and service levels.
• Resolve validation failures, duplicates and incomplete records while maintaining audit trails and regulatory data standards.
• Maintain delegated contracts, binders, facilities, coverholders and policy records in the PAS, including renewals and mid-term changes.
• Collaborate across Underwriting, Claims, Finance, Data and Technology, and external partners to resolve operational issues.
• Support period-end controls, governance reporting, system testing and root-cause analysis to strengthen processes and user experience.

Skills

Bordereaux processing

Delegated underwriting knowledge

Underwriting operations

Data reconciliation

Excel data analysis

Tools

PAS system

Bordereaux management systems

Insurance platform

Job description

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role

We are currently hiring for a Delegated Underwriting Bordereaux and Operations Technician in our Norwich office to deliver accurate, timely and controlled bordereaux and policy administration across our delegated underwriting portfolio.

What You’ll Be Doing

• Bordereaux operations: Receive, validate, map, process and reconcile risk, premium and claims bordereaux in line with contract terms and service levels.
• Data quality: Resolve validation failures, duplicates and incomplete records while maintaining accurate audit trails and regulatory data standards.
• Policy administration: Maintain delegated contracts, binders, facilities, coverholders and policy records in the PAS, including renewals and mid-term changes.
• Stakeholder support: Work across Underwriting, Claims, Finance, Credit Control, Data and Technology, as well as external partners, to resolve operational issues.
• Controls and improvement: Support period-end controls, governance reporting, system testing and root-cause analysis to strengthen processes and user experience.

What We’re Looking For

• Relevant market experience: Bring experience in bordereaux processing, delegated authority, underwriting operations, technical accounting or a comparable London Market role.
• Delegated underwriting knowledge: Understand delegated arrangements and the structure and purpose of risk, premium and claims bordereaux.
• Systems and data capability: Confidently validate, cleanse, map, upload and reconcile data using a PAS, insurance platform and bordereaux management systems.
• Demonstrate strong Excel skills: Ability to analyse large data sets accurately. Familiarity with advanced Excel features, data manipulation and reporting techniques is desirable.
• Organisation and communication: Manage recurring deadlines and competing priorities while engaging stakeholders clearly and challenging late or poor-quality submissions constructively.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success.

• flexible hybrid working
• a competitive compensation and benefits package
• learning, mentoring, and clear development pathways
• recognising and rewarding performance and the behaviours that drive success

The Company

The Company CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures. We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures. Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide. Find out more about our Lloyd's Syndicate 382. Our clients trust us because we understand the risks they face. Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London). Whether it’s our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs. CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies. Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.S., Canada and Europe.