Business Change Manager

JR United Kingdom; Bournemouth; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Business Readiness Manager for a key role in a major Billing and CRM transformation. This hybrid position focuses on ensuring the business is prepared for change, especially in contact centre operations, through effective stakeholder engagement and training coordination.

Qualifications

• Expertise in receiving tech into a business, ideally a contact centre/customer service.
• Proven experience in billing transformation.
• Background in contact centre environments.

Responsibilities

• Lead business readiness planning aligned to project milestones.
• Identify impacts across billing and CRM processes.
• Engage stakeholders and drive change adoption.
• Coordinate training and support for end users.
• Manage go-live readiness and post-launch support.
• Monitor risks and escalate readiness concerns.

Skills

Change Management

Stakeholder Engagement

Business Readiness Planning

Risk Monitoring

Job description

Social network you want to login/join with:

Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.