Business Change Consultant

Skills for Care; Birmingham; On-site; GBP 53,000; Full time

Job summary

An established strategic workforce body in Birmingham seeks a Business Change Consultant to facilitate significant organisational transformation. You will engage in designing new processes, reshaping roles, and implementing impactful strategies while collaborating with various teams. Ideal candidates have a strong background in business analysis and organisational design, capable of driving meaningful change across the adult social care sector. This role requires travel across England and offers a fixed-term contract for 6 months with a competitive salary.

Qualifications

• Enthusiastic and experienced change consultant.
• Strong business analysis capability.
• Expertise in organisational design and process mapping.

Responsibilities

• Shape roles and responsibilities aligned with strategic goals.
• Design new internal processes and implement ways of working.
• Engage colleagues at all levels for insights and integrated solutions.

Skills

Business analysis capability

Problem-solving skills

Facilitation skills

Organisational design

Customer-centred thinking

Job description

Overview

Skills for Care is the strategic workforce development and planning body for adult social care in England. We work with employers, Government and partners to ensure social care has the right people, skills and support required to deliver the highest quality care and support now and in the future.

Job Title: Business Change Consultant

Hours: Full Time, 36 hours per week

Job Status: Fixed term for 6 months

Location: Home based with the expectation of some travel within England

Salary: £52,575.15 per annum

Closing Date: Wednesday 17 December 2025 at 11.59pm

Interview Date(s): 22 and 23 December 2025 (subject to change)

About the role

Skills for Care is the strategic workforce development and planning body for adult social care in England. We work with employers, Government and partners to ensure social care has the right people, skills and support required to deliver the highest quality care and support now and in the future.

Internally we call this role Service Designer. The above job title is being used for external advertising purposes.

We are looking for an enthusiastic and experienced change consultant with strong business analysis capability to play a key role in our organisation-wide transformation programme. The role supports a mix of organisational design, process improvement, and technology implementation across our transformation. You'll be responsible for shaping roles and responsibilities, designing new internal processes, and implementing new ways of working that align with our strategic goals and maximise our impact across the adult social care sector.

Bringing strong problem-solving skills, confident facilitation, and a structured yet flexible approach, you'll help shape how Skills for Care operates. You’ll work across teams to understand current practices, validate opportunities for improvement, and design solutions that are both practical and sustainable.

You’ll engage colleagues at all levels, bringing together insights to create integrated ways of working that really stick. You’ll also make sure new approaches are clearly documented, well-communicated, and embedded into day-to-day operations.

Drawing on your expertise in organisational design, customer-centred thinking, and process mapping, you’ll advocate for user needs and design solutions that deliver real value. You’ll proactively build relationships, lead workshops, and drive decisions that lead to meaningful change.

This is a fantastic opportunity for an experienced change consultant, business process analyst or organisational service designer who thrives on solving complex problems, improving systems, and supporting effective, lasting transformation.

How to apply: If you are interested in this role, please access the full job description for further information and we look forward to receiving your application. We would encourage candidates to apply early as we will be actively shortlisting and interviewing during the advertising period.

Equality, diversity and inclusion

At Skills for Care, we are committed to creating a culture of Belonging, where all of our People are able to contribute to their full potential. All our People are expected to contribute towards the achievement of our aspirations for equality, equity, diversity and inclusion. To find out more please check our Equality, Diversity and Inclusion page.

At Skills for Care, we want our People to be representative of the society we support. This includes all equality characteristics such as age, ethnicity, disability, sexual orientation, gender reassignment, religion or belief. This lived experience from a diverse group of people helps us with all the work that we do and ultimately supports the social care sector to provide the best quality care. We encourage applications from, but not limited to, people from minoritised ethnic backgrounds, people who identify as LGBTQ+ and people with disabilities.

Candidates will always be selected based on experience and potential.

Information about reasonable adjustments

We want all applicants to be able to fully participate in our selection processes. We welcome requests for adjustments to our recruitment and selection processes from applicants with disabilities, impairments, or health conditions, and will always consider support available in the recruitment process.

Please contact our People Team via email to discuss any adjustments that you may need.