Clinical Support Manager

North West Ambulance Service NHS Trust; Preston; On-site; GBP 52,000 - 66,000; Full time

Job summary

North West Ambulance Service NHS Trust is seeking an experienced Clinical Support Manager (Band 8a) to lead the Advanced Paramedic Practitioner cohort across Cumbria & Lancashire. You will provide line management, clinical governance and development support, while ensuring safe, high-quality pre-hospital care and effective use of resources.

Applicants should have HCPC registration, a Master's in advanced practice and a teaching/mentoring qualification.

Qualifications

• HCPC-registered paramedic with full autonomous practice.
• Masters-level qualification in advanced practice.
• Formal teaching or mentoring qualification.
• Full UK driving licence including category C1.

Responsibilities

• Provide visible, compassionate line management and clinical leadership for the Advanced Paramedic Practitioner team, including appraisal, wellbeing, performance, attendance and development.
• Deliver clinical supervision and operational contact time, supporting CPD and medicines governance.
• Plan and coordinate operational cover, rostering, abstractions, vehicles, equipment and consumables to support safe and effective service delivery.
• Maintain advanced clinical competence through regular clinical shifts and leadership in incidents.
• Monitor clinical quality, audit findings, incidents, complaints, risks and performance indicators; translate learning into improvement.
• Coordinate complex case management and contribute to patient safety investigations and actions.
• Chair the Area Enhanced Care Forum and support learning across the area and wider regional clinical leadership network.
• Represent or deputise for the Area Consultant Paramedic and build relationships with teams and external partners.

Skills

Autonomous practice

Clinical leadership

HR processes

Line management

Audit & evaluation

Research in practice

Pre-hospital care

Communication

Education

HCPC-registered paramedic

Master's-level qualification in advanced practice

Formal teaching/mentoring qualification

Full UK driving licence (category C1)

Job description

We are looking for an experienced, credible and compassionate advanced clinician to join the Cumbria & Lancashire clinical leadership team as Clinical Support Manager.

This is a key Band 8a leadership role with responsibility for the day-to-day line management, clinical supervision, welfare and development of the area's Advanced Paramedic Practitioner cohort. Working closely with the Area Consultant Paramedic and Sector Clinical Leads, the postholder will help ensure that advanced clinical resources are safe, effective and available to meet patient need.

The role combines people leadership, operational coordination, clinical governance and quality improvement with regular clinical practice at Advanced Paramedic Practitioner level. It offers an opportunity to influence patient safety, professional development and the delivery of advanced pre-hospital care across Cumbria and Lancashire.

Main duties of the job

• Provide visible, compassionate line management and clinical leadership for the Advanced Paramedic Practitioner team, including appraisal, wellbeing, performance, attendance and development.
• Deliver clinical supervision and operational contact time, supporting continuing professional development and assurance of enhanced skills and medicines governance.
• Plan and coordinate operational cover, rostering, abstractions, vehicles, equipment and consumables to support safe and effective service delivery.
• Maintain advanced clinical competence through regular clinical shifts and fulfil relevant clinical leadership functions at significant and major incidents.
• Work with Sector Clinical Leads to monitor clinical quality, audit findings, incidents, complaints, risks and performance indicators, translating learning into improvement.
• Coordinate complex case management and contribute to patient safety investigations and actions in line with the Patient Safety Incident Response Framework.
• Chair the Area Enhanced Care Forum and support learning across the area and wider regional clinical leadership network.
• Represent or deputise for the Area Consultant Paramedic when required and build effective relationships with operational teams, staff-side colleagues and external partners

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job responsibilities

You will be an HCPC-registered paramedic with a Masters-level qualification in advanced practice, a formal teaching or mentoring qualification, a full UK driving licence including category C1, and an appropriate emergency driving qualification.

You will bring substantial experience of autonomous advanced clinical practice and clinical leadership in the pre-hospital environment, together with demonstrable line-management experience. You will be able to communicate complex or sensitive information, apply HR processes fairly, use data and evidence to support improvement, and work collaboratively across professional and organisational boundaries. We are particularly interested in candidates who demonstrate compassionate and inclusive leadership, sound judgement, personal credibility and the ability to remain effective when priorities are complex or uncertain. You will be expected to role-model NWAS valuesWorking Together, Being at Our Best and Making a Differenceand our Be Think Do leadership philosophy.

This Band 8a leadership appointment will follow the NWAS leadership recruitment approach, with a focus on values, behaviours, leadership style and potential as well as relevant experience. Shortlisted candidateswill be invited to attend an assessment process on 16 and 17 November 2026. Further details will be provided to shortlisted candidates.For an informal discussion about the role, please contact Matt Dunn, Area Consultant Paramedic, [e-mail].

Assessment dates: 16 and 17 November 2026

The Trust reserves the right to close this vacancy before the advertised closing date if sufficient applications are received. Shortlisted candidates will normally be contacted by email, so please check the email account used for your application.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Person Specification

• Evidence of relevant clinical and leadership continuing professional development.

Qualification and Knowledge

• HCPC-registered paramedic working to the full scope of autonomous practice.
• Master's-level qualification in advanced practice.
• Formal teaching or mentoring qualification.
• Full UK driving licence, including category C1.
• Expert knowledge of pre-hospital care and the ability to demonstrate credibility.
• Ability to work collaboratively with other health professionals.
• Demonstrable compassionate and inclusive leadership.
• Experience in the application of HR processes.
• Demonstrable experience of line management responsibilities.
• Experience of audit and evaluation.
• Experience of research in practice.

Experience

• Demonstrable experience of working within a clinical supervisory or leadership setting.
• Demonstrable experience of working within a clinical setting and providing care at advanced practice level.
• Experience of providing clinical leadership to other pre-hospital clinicians.

Values and Behaviours

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Leadership skills, including leadership of people and resources.
• Knowledge and understanding of current health and social care agendas.
• Appreciation of national standards and national policy.
• Ability to work effectively as part of a team delivering clinical care.

Values and Behaviours

• Being at our best - professional and adaptable and takes pride in work.
• Making a difference - act with compassion, kindness and integrity towards everyone.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.