Business Change Analyst

North West Ambulance Service NHS Trust; Liverpool; Sur place; GBP 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Up to 33 days annual leave

Training and development opportunities

NHS discounts

Car Lease Scheme

Cycle to Work Scheme

NHS Mortgages

Childcare Vouchers

Résumé du poste

North West Ambulance Service NHS Trust is seeking a Business Change Analyst within the Digital Products and Delivery team. The role involves leading requirements, mapping current and future processes, and driving solutions with clinical, operational and digital colleagues to meet the Trust's objectives.

Significant onsite presence and regular travel across the North West are required to support multiple Trust locations and deliver transformational change while ensuring effective stakeholder

Qualifications

• Education to postgraduate level or equivalent in digital or informatics.
• Prince 2 Foundation or Business Change qualification preferred.
• Demonstrated ongoing professional development in related fields.

Responsabilités

• Lead gathering and documenting requirements across multiple specialties.
• Map business processes and systems, and develop specifications for technical teams.
• Collaborate with clinical, operational, corporate and digital teams to design solutions.
• Maintain relationships with stakeholders to enable delivery of business change.

Connaissances

Business modelling

Analysis

Verbal communication

Written communication

Influencing

Negotiation

Problem solving

Stress management

Teamwork

Planning

HR processes

Stakeholder management

Formation

Postgraduate level education or equivalent in Digital/Informatics

Prince 2 Foundation or Business Change Qualification

Continued Professional Development

Description du poste

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

At NWAS, we are committed to creating a diverse, inclusive and anti-racist workplace where everyone feels valued and has the opportunity to thrive. Our Anti-racist Statement sets out our commitment to becoming an anti-racist organisation and ensures these principles are embedded throughout our recruitment practices.

Our workforce is currently under-represented by people from black and minority ethnic backgrounds, and we encourage applications from people of all backgrounds. By building a workforce that better reflects the diverse communities we serve, we can provide the right care, at the right time, in the right place, every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

• pension scheme
• up to 33 days Annual leave (exclusive of bank holidays)
• training and development opportunities
• access to NHS discounts
• Car Lease Scheme
• Cycle to Work Scheme
• NHS Mortgages
• Childcare Vouchers

Job overview

We are looking to recruit a Business Change Analyst as part of the Products and Delivery team within Digital at NWAS. The Business Change Analyst is responsible for working with a variety of subject
matter experts to determine requirements through the analysis and review of systems and processes. The Business Change Analyst will lead the production of detailed and complex requirements, identify where improvements and efficiencies can be gained and drive forward the
requirements through to solution design, in line with achieving the Trust's strategic objectives.

In order to meet the demands of the role and the service it provides, this role requires significant onsite presence and regular travel across the North West to attend Trust locations.

At NWAS we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job
description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates’ chances of success.

Main duties of the job

The post holder in summary will be responsible for: -

• Undertaking a variety of activities as associated with a business change analyst within a digital environment including but not limited to;
• Business process mapping for as is and to be states;
• System mapping;
• Requirements gathering from end users (digital and non-digital);
• Development of specifications for technical teams to develop solutions;
• Documentation of scope, finance, timescales, benefits when applicable;
• Working collaboratively with clinical, operational, corporate and digital teams to develop and design innovative solutions;
• Developing and maintaining relationships with key stakeholders from across the trust to enable the delivery of an effective business change analysis function.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

The Trust reserves the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to submit their application as soon as possible to avoid disappointment.

Person specification

• Detailed knowledge of Business Modelling and Analysis.
• Strong verbal, presentation and written communication skills.
• Ability to provide and receive complex, sensitive or contentious information, where developed persuasive, motivational, negotiation, training, empathic or re‑assurance skills are required.
• A solid understanding of the application of information technology and how it can be used to achieve organisational effectiveness.
• An ability to negotiate and influence others in a positive manner with the confidence to deal with different priorities and differing views in order to achieve change/improvement.
• Articulate and clear in communications to mixed audiences in writing, through presentations and one to one.
• Ability to anticipate and resolve problems before they arise.
• Excellent business and financial management skills.
• Demonstrates problem solving skills and the ability to respond to sudden unexpected demands.
• Ability to work effectively and efficiently under pressure
• Demonstrates a collaborative approach and good team working.
• Ability to manage a range of activities to formulate plans that have effect across multiple disciplines.
• Methodical and structured approach to analysing, interpreting and advising on complex data or information with the ability.
• Ability to manage, motivate and develop staff in a matrix management environment.
• Strong planning and organisational skills.
• Effective listener and orientated to problem solving.
• Demonstrable compassionate and inclusive leadership.
• Experience in the application of HR processes.
• Demonstrable experience of line management responsibilities.

Qualification and Knowledge

• Education to Postgraduate level or equivalent level of experience within a Digital or Informatics service.
• Prince 2 Foundation or Business Change Qualification.
• Evidence of Continued Professional Development, including specialist training.

Experience

• Demonstrable experience in gathering and documenting requirements across a broad spectrum of specialties through the identification and evaluation of a range of options whilst taking in to account scope, budget, timescales, benefits, risk and quality in support of the business need.
• Demonstrable excellence interpersonally; articulate, creative, self‑aware, controlled and confident.
• Experience of a strong delivery focus and determination, with the ability to drive progress forward and a passion for results and achieving goals.
• Experience in the application of business change and business analysis processes and principles.

Values and Behaviours

• Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
• Being at our best – professional and adaptable and takes pride in work.
• Making a difference – act with compassion, kindness and integrity towards everyone.

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

A valid right to work and identity check

Reference checks -Thiswill cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health - You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1 st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.