Business Banking Care Specialist

Barclays; Glasgow; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Barclays is seeking a Specialist Customer Care Advisor in Glasgow to deliver exceptional service to Business Banking clients. You will handle inbound/outbound calls, resolve complex cases, and prioritise work across shifts 8am–8pm, Mon–Sat.

You’ll need experience in telephony-based customer service, a customer-centric approach, strong digital tool skills, and excellent time/diary management with a professional demeanor. Banking knowledge and KYC experience are valued.

Qualifications

• Experience in telephony-based customer service roles.
• Ability to understand customer needs and offer personalised solutions.
• Proficient with digital tools and systems.
• Strong time and diary management skills with punctual, professional conduct.

Responsibilities

• Provide customer service via phone, chat, email as needed.
• Resolve complex customer needs with personalised solutions.
• Collaborate with bank teams to improve care processes and controls.
• Identify improvement opportunities and share feedback with colleagues.
• Produce reports on customer care performance for stakeholders.

Skills

Phone-based service

Customer-centric approach

Digital literacy

Diary management

Attention to detail

Job description

Barclays is seeking a Specialist Customer Care Advisor in Glasgow to deliver exceptional service to Business Banking clients. You will handle inbound/outbound calls, resolve complex cases, and prioritise work across shifts 8am–8pm, Mon–Sat.

You’ll need experience in telephony-based customer service, a customer-centric approach, strong digital tool skills, and excellent time/diary management with a professional demeanor. Banking knowledge and KYC experience are valued.