Intermediary Mortgage Care Specialist

8192 Barclays Bank UK PLC; Glasgow; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Barclays Bank UK PLC seeks a Specialist Customer Care - Intermediary Mortgage Expert in Glasgow, a hybrid role blending inbound calls and live webchat support. You will guide mortgage applications from start to finish, resolve policy queries, and navigate technical challenges with confidence.

The position includes a 1 day per week office requirement after training, with shifts 9am–6pm, Monday to Friday. Salary is £27,700 per year, reflecting mortgage expertise and strong customer service skills.

Qualifications

• Proven experience in delivering customer service in a telephony/online environment.
• Strong relationship-building and expectation-setting abilities.
• Ability to multitask and manage competing priorities in a fast-paced setting.

Responsibilities

• Provide exceptional customer service through chat, email and phone.
• Resolve complex customer needs with personalised resolutions.
• Collaborate with teams across the bank to align customer care processes.
• Identify areas for improvement and provide recommendations for change in customer care processes.
• Develop and implement customer care procedures and controls to mitigate risks.

Skills

Customer service

Stakeholder management

Operational efficiency

Mortgage knowledge

Job description

Barclays Bank UK PLC seeks a Specialist Customer Care - Intermediary Mortgage Expert in Glasgow, a hybrid role blending inbound calls and live webchat support. You will guide mortgage applications from start to finish, resolve policy queries, and navigate technical challenges with confidence.

The position includes a 1 day per week office requirement after training, with shifts 9am–6pm, Monday to Friday. Salary is £27,700 per year, reflecting mortgage expertise and strong customer service skills.