Business Analyst, Corrigo Deployments

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

JLL is seeking a Business Analyst to join Corrigo's Services team in the UK. You will analyze requirements, design processes and coordinate testing across client projects, ensuring alignment with client objectives and deployments.

Work with Deployment, Customer Success and Integrations teams to translate business needs into actionable solutions, maintain rigorous data quality and deliver measurable improvements for SaaS clients.

Qualifications

• Experience conducting business needs analysis sessions and documenting requirements.
• Knowledge of use case development.
• Proficient with MS Project, Visio, PowerPoint, Word and Excel; customer-facing experience.

Responsibilities

• Elicit, analyze and document requirements for new or improved processes and systems.
• Design scalable end-to-end business processes with controls and metrics.
• Collaborate with technical staff to enhance or develop solutions.
• Prepare and execute test strategies and training for new systems.
• Support business users and address complex issues with documented recommendations.
• Monitor projects to ensure solutions meet business and functional needs.
• Identify opportunities for additional services or integrations.

Skills

Business requirements analysis

Use case development

Stakeholder communication

Tools

MS Project

Visio

PowerPoint

MS Word

Excel

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary:

Corrigo is seeking a Business Analyst to join our Services team. This candidate, reporting to the Deployment Manager, will be responsible for utilizing their analytical skills throughout various phases of projects, including business requirement & process analysis, development of configuration and execution plan, configuration, testing, and implementation.

The candidate will work to solve identified client/system issues, develop test cases and/or test strategies and maintain and create business requirements - for multiple projects. The Business Analyst will help perform an array of tasks required as requested by the Services Group.

This position requires a technology-savvy individual who has experience in working with SaaS Clients and in driving company strategies. They will work directly with our clients and help to ensure continuous success. The individual will work collaboratively with the Deployment, Customer Success, Integrations and other teams as needed to ensure the client business requirements / objectives are at the forefront of all interactions.

If you are passionate about client experiences, driving improvements, and rolling up your sleeves to build complex client solutions, you may be just who we are looking for.

Essential Functions:

• Eliciting, analyzing and documenting requirements for improving, replacing or creating new processes and systems, working with various stakeholders to define and manage the scope and requirements of the business requests.
• Designing end-to-end, scalable business processes including controls and metrics to measure and manage process efficiency and effectiveness.
• Collaborating with and supporting technical staff in enhancing or developing new solutions
• Preparing and executing test strategies, plans and matrices for new systems, processes or enhancements.
• Preparing and executing training of business users regarding new systems, processes or enhancements.
• Provide support to business users and systems management in addressing complex business issues, documenting business cases, assessing risks, presenting recommendations to business users and management, implementing solutions.
• Support/participate in testing to ensure accuracy, completeness and validity of exchanged data
• Monitor projects to ensure client application solutions meet business and functional requirements.
• Collect, analyze, and interpret key consumer information in support of client-specific business objectives and desired outcomes
• Define, implement and maintain best practices for enhancing data quality, consistency, usability, security and availability
• Manage and identify change requests and analyze impact of changes to the project for delivery.
• Prepare and present consumer insights and recommendations to internal and external stakeholders.
• Leverage past learning and category/business knowledge in support of client business decision making.
• Identify & Communicate opportunities for Additional Services, Product Usage, or integrations.
• Other projects and responsibilities may be added at the manager's discretion.

Required Knowledge, Skills and Abilities (KSA)

• Must have experience conducting business needs analysis sessions, workflow assessments, & creating business and functional requirements documents.
• Must have prior experience or knowledge of use case development.
• Proficient in MS Proj Plan, Visio, PPT, MS Word and Excel.
• Must have prior experience in an external customer/client facing environment
• Team-oriented, very responsible, self-motivated, and focused on exceeding client expectations

Other Knowledge, Skills and Abilities:

• Strong strategic analytical skills with an ability to carry through with delivering on implementation of the strategies.
• Ability to communicate effectively to all relevant stakeholders: from new client prospects, existing clients, internal managed staff to the internal Executive team and major shareholders.
• Ability to provide accurate analysis and assessment, while maintaining a sense of urgency to meet the needs of business changes.
• Knowledge of analysis techniques and tools including soliciting and documenting business and system processes.
• Must have proven ability to understand a complex technical environment.
• Experience conducting business assessments & analysis, and interpreting the results into custom multifaceted enterprise solutions
• Ability to adapt to a fast-paced, continually-changing business and