Business Analyst, Corrigo Deployments

JAA-Jones Lang LaSalle Limited; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Business Analyst to join our Services team. This role reports to the Deployment Manager and focuses on gathering requirements, analyzing processes, and shaping configuration plans for SaaS projects.

You will collaborate with Deployment, Customer Success, Integrations and other teams to ensure client objectives guide all actions. The position emphasizes analyzing business needs, designing scalable processes, and supporting testing and training for new

Qualifications

• Must have experience conducting business needs analysis sessions, workflow assessments, & creating business and functional requirements documents.
• Must have prior experience or knowledge of use case development.
• Proficient in MS Proj Plan, Visio, PPT, MS Word and Excel.
• Must have prior experience in an external customer/client facing environment Team-oriented, very responsible, self-motivated, and focused on exceeding client expectations.

Responsibilities

• Eliciting, analyzing and documenting requirements for improving, replacing or creating new processes and systems, working with various stakeholders to define and manage the scope and requirements of the business requests.
• Designing end-to-end, scalable business processes including controls and metrics to measure and manage process efficiency and effectiveness.
• Collaborating with and supporting technical staff in enhancing or developing new solutions.
• Preparing and executing test strategies, plans and matrices for new systems, processes or enhancements.
• Preparing and executing training of business users regarding new systems, processes or enhancements.
• Provide support to business users and systems management in addressing complex business issues, documenting business cases, assessing risks, presenting recommendations to business users and management, implementing solutions.
• Support/participate in testing to ensure accuracy, completeness and validity of exchanged data.
• Monitor projects to ensure client application solutions meet business and functional requirements.
• Collect, analyze, and interpret key consumer information in support of client-specific business objectives and desired outcomes.
• Define, implement and maintain best practices for enhancing data quality, consistency, usability, security and availability.
• Manage and identify change requests and analyze impact of changes to the project for delivery.
• Prepare and present consumer insights and recommendations to internal and external stakeholders.
• Leverage past learning and category/business knowledge in support of client business decision making.
• Identify & Communicate opportunities for Additional Services, Product Usage, or integrations.
• Other projects and responsibilities may be added at the manager’s discretion.

Skills

Requirements analysis

Stakeholder communication

Process improvement

Client facing

Education

Bachelor's degree

Tools

MS Project Plan

Visio

PPT

MS Word

Excel

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary

Corrigo is seeking a Business Analyst to join our Services team. This candidate, reporting to the Deployment Manager, will be responsible for utilizing their analytical skills throughout various phases of projects, including business requirement & process analysis, development of configuration and execution plan, configuration, testing, and implementation. The candidate will work to solve identified client/system issues, develop test cases and/or test strategies and maintain and create business requirements – for multiple projects. The Business Analyst will help perform an array of tasks required as requested by the Services Group. This position requires a technology-savvy individual who has experience in working with SaaS Clients and in driving company strategies. They will work directly with our clients and help to ensure continuous success. The individual will work collaboratively with the Deployment, Customer Success, Integrations and other teams as needed to ensure the client business requirements / objectives are at the forefront of all interactions. If you are passionate about client experiences, driving improvements, and rolling up your sleeves to build complex client solutions, you may be just who we are looking for.

Essential Functions

• Eliciting, analyzing and documenting requirements for improving, replacing or creating new processes and systems, working with various stakeholders to define and manage the scope and requirements of the business requests.
• Designing end-to-end, scalable business processes including controls and metrics to measure and manage process efficiency and effectiveness.
• Collaborating with and supporting technical staff in enhancing or developing new solutions.
• Preparing and executing test strategies, plans and matrices for new systems, processes or enhancements.
• Preparing and executing training of business users regarding new systems, processes or enhancements.
• Provide support to business users and systems management in addressing complex business issues, documenting business cases, assessing risks, presenting recommendations to business users and management, implementing solutions.
• Support/participate in testing to ensure accuracy, completeness and validity of exchanged data.
• Monitor projects to ensure client application solutions meet business and functional requirements.
• Collect, analyze, and interpret key consumer information in support of client-specific business objectives and desired outcomes.
• Define, implement and maintain best practices for enhancing data quality, consistency, usability, security and availability.
• Manage and identify change requests and analyze impact of changes to the project for delivery.
• Prepare and present consumer insights and recommendations to internal and external stakeholders.
• Leverage past learning and category/business knowledge in support of client business decision making.
• Identify & Communicate opportunities for Additional Services, Product Usage, or integrations.
• Other projects and responsibilities may be added at the manager’s discretion.

Required Knowledge, Skills and Abilities (KSA)

• Must have experience conducting business needs analysis sessions, workflow assessments, & creating business and functional requirements documents.
• Must have prior experience or knowledge of use case development.
• Proficient in MS Proj Plan, Visio, PPT, MS Word and Excel.
• Must have prior experience in an external customer/client facing environment Team-oriented, very responsible, self-motivated, and focused on exceeding client expectations.

Other Knowledge, Skills and Abilities

• Strong strategic analytical skills with an ability to carry through with delivering on implementation of the strategies.
• Ability to communicate effectively to all relevant stakeholders: from new client prospects, existing clients, internal managed staff to the internal Executive team and major shareholders.
• Ability to provide accurate analysis and assessment, while maintaining a sense of urgency to meet the needs of business changes.
• Knowledge of analysis techniques and tools including soliciting and documenting business and system processes.
• Must have proven ability to understand a complex technical environment.
• Experience conducting business assessments & analysis, and interpreting the results into custom multifaceted enterprise solutions.
• Ability to adapt to a fast-paced, continually-changing business and work environment while managing multiple priorities.
• Knowledge and ability to understand and negotiate complex risk.
• Ability to work across departments internally to solve any client issues that arise.

Working Environment

Position includes some domestic travel. Work in clean, pleasant, and comfortable office setting

Minimum Required Education

Bachelor’s degree (preferably in Business Administration or Computer Science).

Experience

3+ years of relevant software experience Experience working with Corrigo/Maximo/CMMS systems is a PLUS

Location

Remote –London, GBR

Equal Opportunity Employer

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Accommodation Request

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

About JLL

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

Brand Information

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.