Business Analyst: Change & Process Improvement (Hybrid)

Damart; Aberford; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Damart is seeking a proactive Business Analyst to uncover opportunities, challenge the status quo and deliver meaningful change across our operations. You will work within a well-established change function, collaborating with colleagues across the organisation to improve processes, optimise systems and drive projects that positively impact customers and employees.

The role is a fixed-term opportunity for up to 12 months with a hybrid working pattern.

Qualifications

• Experience in Business Analyst activities or Change Analyst or similar business improvement role.
• Strong stakeholder management and relationship-building skills.
• Excellent problem-solving and analytical abilities.
• Experience gathering and documenting business requirements and processes.
• Confidence facilitating workshops, meetings and discussions.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Experience in business change, transformation or system implementation projects.
• Knowledge of PRINCE2, Agile or similar project methodologies would be advantageous.

Responsibilities

• Partner with stakeholders across the business to understand challenges, identify opportunities and define solutions.
• Gather, analyse and document business requirements, ensuring business needs are translated into clear deliverables.
• Review and improve business processes to drive efficiency, customer experience and operational performance.
• Map and analyse customer and colleague journeys to identify pain points, opportunities and improvement initiatives.
• Support the delivery of business change projects from concept through to implementation.
• Facilitate workshops, meetings and discussions to help drive decision-making and engagement.
• Produce high-quality project documentation, process maps, business cases and reporting.
• Coordinate and support testing activities to ensure solutions are fit for purpose.
• Monitor project progress, risks and dependencies, helping to keep initiatives on track.
• Act as a trusted advisor and champion for continuous improvement and change management across the organisation.

Skills

Analytical thinking

Stakeholder management

Problem solving

Requirements gathering

Workshop facilitation

Multi-priority management

Written and verbal communication

BA/change management

System implementation experience

PRINCE2/Agile knowledge

Job description

Damart is seeking a proactive Business Analyst to uncover opportunities, challenge the status quo and deliver meaningful change across our operations. You will work within a well-established change function, collaborating with colleagues across the organisation to improve processes, optimise systems and drive projects that positively impact customers and employees.

The role is a fixed-term opportunity for up to 12 months with a hybrid working pattern.