Senior Business Analyst

Computacenter AG & Co. oHG; Hatfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology and services provider in Hatfield is seeking an experienced Senior Business Analyst to drive process improvements and engage with various stakeholders. You will work on high-profile projects, capturing detailed requirements and writing high-quality documentation. Ideal candidates will have over 5 years of experience in a similar role and exceptional critical thinking and communication skills. Join a forward-thinking environment to make an impact on technology-driven solutions.

Qualifications

• 5+ years as a senior business analyst in medium to large companies.
• Strong critical thinking skills to translate business and technical requirements.
• Proficient in writing high-quality requirement documents and use cases.

Responsibilities

• Capture high-quality process flows and requirements for various engagement types.
• Work with stakeholders to define high-level requirements and address pain points.
• Write and validate requirement documents and perform GAP Analysis.

Skills

Process improvement

Stakeholder management

Requirement elicitation

Critical thinking

Communication

Job description

Senior Business Analyst

Location: UK - Hatfield | Job-ID: 217050 | Contract type: Standard | Business Unit: Others

Life on the team

Working collaboratively with a range of stakeholders to ensure that requirements and processes are accurately captured, validated and well understood, aligning these to business goals and departmental goals, enabling the business strategy and long-term plans. Your high-quality analysis and documentation will support the business in making informed decisions, supporting GIS in delivering excellence in technology that drives exceptional outcomes, value and experiences.

What you’ll do

• As a Senior Business Analyst, you will be working on high profile, complex projects capturing high-quality process flows, requirements for a variety of engagement types.
• Working with a range of stakeholders both internally within Group IS and across the business to define high-level requirements, processes, user stories and identifying pain points of existing processes.
• Responsible for requirement elicitation and validation on a variety of diverse, complex and high-profile engagements.
• Identifying and addressing the root causes leading to more sustainable and long-term improvements.
• Write high quality requirement documents, use cases and produce clear process flow documents.
• Performing GAP Analysis on processes and requirements.
• Foster collaboration and trust by providing clear communication, consistency and reliable results.
• Adopt best practices and frameworks supporting our strategic tools and standards.
• Utilizing a range of Tools and Methodologies.
• Working with the internal/external teams to review solutions and to hand over requirement specifications for the delivery phase.
• Comply with both internal and external standards such as security, legislation, and best practice.
• Cross functional and cross-country team collaboration with a wide range of stakeholders.
• Strategic Alignment – keeping the future in mind.
• Identifying opportunities and solutions that align to company objectives.
• Promote a culture of continuous improvement, delivering value for the Company.
• Provide consultancy to stakeholders and team in knowledge areas.

What you’ll need

• Experienced senior business analyst, delivering enhancements and process improvements in medium to large companies (5+ years)
• Highly motivated and organised with a systematic approach.
• Have a high level of emotional intelligence, supporting stakeholders in making informed business decisions.
• Excellent time management and organisational skills; capable of managing multiple projects.
• Excellent communication skills, with the capacity to interact and coordinate efficiently with diverse and senior stakeholders.
• Have an inquisitive attitude and a friendly open approach.
• Able to see the bigger picture while understanding and managing complex requirements.
• Strong critical thinking skills; effectively translate business and technical requirements.
• Ability to piece together information from multiple sources, processes, and systems.
• Proficient in writing high-quality requirement documents, use cases, and clear process flows.
• Experience in designing business processes, perform requirements analysis and running workshops.
• Capable of driving and influencing others in both IS and business to meet deadlines.
• Developed best practice processes and procedures.
• Experience of developing best practice processes and procedures.

Highly Desirable

• Experience of working on large projects across multiple countries and time zones
• IIBA / BCS certification

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer

We are committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

Disability Confident Employer

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!