Business Analyst

Systal Technology Solutions; Glasgow; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Hybrid/Remote-friendly offices

Job summary

Systal Technology Solutions in Glasgow is seeking an analytical and detail-oriented Business Analyst to shape solutions, drive process improvements, and ensure business objectives are met through effective collaboration with stakeholders at all levels.

You will lead end-to-end BA activities on large-scale projects, engage senior stakeholders to define objectives, facilitate workshops, analyse processes and data, and translate requirements into functional specifications for architects and

Qualifications

• Demonstrable experience in a business analysis role delivering complex projects.
• Strong knowledge of BA frameworks (BCS, IIBA, Agile, Waterfall).
• Excellent communication and facilitation with senior stakeholders.
• Proficient in process modelling (BPMN, UML).

Responsibilities

• Lead the end-to-end business analysis process for large-scale or complex projects, from initial scoping through to delivery and benefits realisation.
• Engage with senior stakeholders to understand strategic objectives, business drivers, and requirements.
• Facilitate workshops, interviews, and focus groups to elicit, analyse, and document detailed business and functional requirements.
• Conduct in-depth analysis of business processes, systems, and data to identify opportunities for optimisation, automation, or transformation.
• Develop high-quality documentation, including business cases, process maps, user stories, use cases, and acceptance criteria.
• Translate business requirements into technical specifications and work closely with solution architects, developers, engineers, service managers, and project managers to ensure alignment.

Skills

Analytical thinking

Stakeholder management

Documentation

Requirements gathering

Education

Degree in Business, IT, CS or equivalent

Tools

Microsoft Visio

Lucidchart

Jira

Job description

We are Systal: a global managed network, cloud and security transformation specialist.

We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure

We are seeking analytical and detail orientated Business Analysts who will be responsible for shaping business solutions, driving process improvements, and ensuring that business objectives are met through effective collaboration with stakeholders at all levels.

What will you be doing?

• Lead the end-to-end business analysis process for large-scale or complex projects, from initial scoping through to delivery and benefits realisation.
• Engage with senior stakeholders to understand strategic objectives, business drivers, and requirements.
• Facilitate workshops, interviews, and focus groups to elicit, analyse, and document detailed business and functional requirements.
• Conduct in-depth analysis of business processes, systems, and data to identify opportunities for optimisation, automation, or transformation.
• Develop high-quality documentation, including business cases, process maps, user stories, use cases, and acceptance criteria.
• Translate business requirements into technical specifications and work closely with solution architects, developers, engineers, service managers, and project managers to ensure alignment.

Who are we looking for?

• Degree in Business, Information Technology, Computer Science, or a related field (or equivalent experience).
• Demonstrable experience in a business analysis role, with a track record of delivering complex or high-impact projects.
• Advanced knowledge of business analysis frameworks and methodologies (e.g., BCS, IIBA, Agile, Waterfall).
• Strong analytical and problem-solving skills, with the ability to think strategically and deliver practical solutions.
• Excellent communication, facilitation, and stakeholder management skills, including experience working with senior executives.
• Proficient in process modelling (e.g., BPMN, UML) and business analysis tools (e.g., Microsoft Visio, Lucidchart, Jira).

Why come and work with us at Systal?

• Competitive salary and benefits package.
• Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
• Fantastic working environment – our state-of-the‑art offices and established remote teams create a positive environment to work in both in person and virtually.
• Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best‑in‑class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!