Business Administrator Level 3 - Harborne

Protocol Consultancy Services; Birmingham; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

MetroPM is offering a Property Finance Administration Apprentice role focused on supporting property managers and clients with a range of admin tasks. The position emphasizes accuracy, confidentiality, and strong customer service skills in a busy estate management environment.

You will gain hands-on experience processing invoices, updating client records, and assisting the accounts team while completing a Level 3 Business Administrator apprenticeship.

Qualifications

• GCSE English and Maths (grades A*-C) or equivalent.
• Enthusiasm for administration and customer service.
• Ability to work in a team and follow GDPR rules.

Responsibilities

• Draft basic letters and correspondence.
• Send minutes and meeting notices prepared by property managers.
• Update client details on software.
• Scan and save documents into the system.
• Process invoices and payments.
• Support accounts and handle inbound customer queries.
• Coordinate with property managers to resolve issues.
• Maintain filing and archiving systems.
• Ensure GDPR compliance in data handling.

Skills

Letter writing

Data entry

Invoicing

Customer support

GDPR compliance

Payment processing

Office administration

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

A fantastic opportunity to join the team at MetroPM as a Property Finance Administration Apprentice. If you are interested in working within property finance and administration and wish to work for an established and experienced company who are passionate about delivering exceptional customer service then

Duties Include:

• Basic letter writing
• Sending minutes, notice of meeting, letters prepared by property managers.
• Update clients details on software
• Scanning and saving document to software such as leases, health and safety policies, insurance documents, management agreements
• Franking post and taking to the post office
• Ordering stationary
• General office administration including photocopying, scanning, e-mailing, axing and laminating
• Opening new files when required
• Archiving files ready for collection
• Communicate with teams, updating on a regular basis with important information on events in order to successfully support customer queries
• Finance administrative tasks
• Invoicing
• Sending brochure to prospective clients
• Assisting the accounts assistant as necessary and the need of the company dictates
• Handling of all inbound customer contact to achieve a first contact resolution wherever possible
• Handle customer queries through to completion ensuring a seamless hand-off, where this is not possible
• Manage and document customer requests efficiently for the supply of keys, fobs and permits
• Take credit/debit card payments ensuring all details are correct, secure and handled confidentially, according to company policy
• Ensure all customer information is handled confidentially and in line with GDPR
• Support Property Managers in order to ensure customer and development issues deliver resolutions promptly

Training Schedule

• Business Administrator Level 3 apprenticeship
• Functional Skills in English and maths if applicable
• 1 day per week on and off the job training with Metro PM
• Minimum of 1 day per month training at Protocol Consultancy Services (training provider)

About MetroPM

Established in 2006 and with over 100 years’ combined experience in block and estate management, you can trust MetroPM to deliver a property management solution which is both honest and transparent, tailored for the specific needs of their clients and based on traditional values while using the latest technology.

Where you'll work:

St Mary's House

Harborne

Birmingham

B17 0DH

Things to consider

Please do not attempt to contact the employer directly, as this may result in your application not being considered.

The primary interview will take place at Protocol Consultancy Services, so it is important for you to be able to travel to our offices, as well as the offices of the employer. Please consider the ease or difficulty of this before applying for the apprenticeship.

Do you possess the desired qualities and qualifications. Lacking in some areas does not mean you will be unsuccessful in the application process, but the more you meet the criteria, the better chance you have.

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

• GCSE English and maths grades A*-C (9-4) or equivalent

Business Administrator
Apprenticeship Vacancy