Business Administrator Apprentice

St Lukes; Northampton; On-site; GBP 6,700 - 8,900; Full time

Benefits offered by this job

Company pension

On-site parking

Blue light card

Employee discount

Annual staff party

Retention package

Job summary

St Lukes in Northampton is seeking a Level 3 Business Administrator Apprentice to provide high-quality administrative support to the primary care team. You will gain experience across reception, patient records, finance, HR, and project coordination under supervision.

You'll complete the Level 3 apprenticeship, attend off-the-job training, and build a portfolio while contributing to day-to-day operations and patient services within a friendly GP practice.

Qualifications

• Level 3 Business Admin apprenticeship required or in progress.
• Strong communication and organisational skills.
• Awareness of GDPR and NHS policies.

Responsibilities

• Assist general office tasks: filing, photocopying, scanning, data entry.
• Maintain patient records and update NHS systems in line with policy.
• Support scheduling and meetings, take minutes.
• Greet patients, book appointments, answer calls.
• Handle patient queries and signpost to services.
• Assist with invoices, petty cash, stock control.
• Support learning modules and keep learning portfolio updated.

Skills

Customer service

Data entry

Meetings coordination

Telephone handling

GDPR awareness

Education

Level 3 Business Administrator Apprenticeship

Tools

MS Office

GP/Practice software

Job description

To provide high-quality administrative support to the primary care team, assisting in the smooth running of day-to-day operations, patient services, and business processes. The apprentice will work under supervision while completing a Level 3 Business Administrator Apprenticeship, gaining experience across key functions which may include reception, patient records, finance, HR, and project coordination., Administrative Support

• Assist with general office tasks including filing, photocopying, scanning, and data entry.
• Manage incoming and outgoing correspondence, including emails and post.
• Maintain accurate patient records and update systems in line with GDPR and NHS policies.
• Support scheduling and coordination of meetings, taking minutes where required.

Patient Services

• Assist the reception team with greeting patients, booking appointments, and answering phone calls.
• Provide a courteous and efficient service to patients, clinicians, and other stakeholders.
• Help manage patient queries and signpost them to the appropriate services.

Business Operations

• Support the practice manager with financial tasks, such as invoice processing, petty cash, and stock control.
• Assist in maintaining compliance documentation including health & safety, training logs, and policy reviews.
• Help prepare reports, dashboards, and communications for internal use.

Apprenticeship Learning

• Complete all learning modules and assessments as part of the PMA Business Administrator Level 3 apprenticeship.
• Attend off-the-job training sessions and apply new skills within the workplace.
• Maintain a learning portfolio and engage in regular reviews with the training provider and supervisor.
  We are a friendly, caring GP practice with a supportive team, focusing on patient care and best outcomes.
  Company pension
• Employee discount
• On-site parking
• Blue light card
• Retention package
• Annual staff party