Business Administrator

JR United Kingdom; Telford; Hybrid; GBP 27,000 - 32,000; Part time

Job summary

A leading company in the pensions administration sector is seeking a part-time Business Administrator to join their team. This role focuses on internal systems management, volunteer onboarding, and document management tasks. Candidates should possess excellent organizational skills and be proficient in Microsoft Office. The position is home-based with occasional travel, offering a salary of £27,428.58 pro-rated for 30 hours per week. Join a small, dedicated team committed to improving pensions administration standards in the UK.

Qualifications

• Strong organisational skills are crucial for supporting day-to-day operations.
• Self-motivated individuals will thrive in this environment.
• Experience in a similar position enhances your application.

Responsibilities

• Provide day-to-day administrative support and maintain accurate CRM records.
• Coordinate onboarding processes for new volunteers and ensure consistency.
• Responsible for invoicing and credit control processes.

Skills

Strong organisational skills

Self-motivated

Microsoft experience

Experience in a similar role

Experience using Monday.com

Experience using WordPress

Job description

Social network you want to login/join with:

PASA - Pensions Administration Standards Association CIC

Location:

Telford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Business Administrator

Home-based, with occasional (around once monthly) paid travel to London.

Part-time position, 30 hours per week. The salary is £27,428.58 pa (pro-rated from a FTE salary of £32,000).

An exciting opportunity has arisen within the Pensions Administration Standards Association (PASA) for a Business Administrator to join our small team to ensure the smooth and organised daily running of the company. This is an inward-facing role focusing on internal systems and processes.

The successful candidate should be professional and self-motivated with fantastic organisational skills and a keen eye for detail. Although we’re a small team, we support around 200 volunteers in producing high quality content, activities and events all with an aim to improving pensions administration standards in the UK.

Duties will include:

• Administration and Operations Support
• Provide day-to-day administrative support
• Maintain accurate CRM records and workflows
• Assist with process documentation, updates, and improvements
• Support the use and maintenance of Knowa for Committee and Working Group activities

Onboarding Support

• Coordinate and carry out the day-to-day onboarding of new volunteers and member applications, ensuring all administrative steps are completed and records are updated
• Work closely with the Business Operations Coordinator to ensure consistency in tone, messaging, and onboarding experience

Document and Output Management

• Proof-read and format reports, presentations, and communications to PASA guidelines
• Maintain the content calendar and upcoming outputs tracker

Finance and Credit Control

• Responsible for invoicing and credit control processes, ensuring timely and accurate documentation

Volunteer and Community Support

• Help coordinate communication and logistics with PASA’s volunteer network

Digital and Content Support

• Assist with routine website updates and maintaining consistency of published content
• Provide administrative support for social media and email campaigns

This list is not exhaustive, and the role may involve additional ad hoc tasks to support PASA’s evolving needs.

Skills and experience required:

• Strong organisational skills
• Self-motivated
• Microsoft experience
• Experience in a similar role
• Experience using Monday.com and WordPress is desirable, though not essential

About us:

PASA was created to provide an independent infrastructure to set, develop, guide and assess pension administration standards.

We act as a focal point and engage with industry and government to create protocols for understanding good administration. As well as raising the profile of pension administration generally, PASA focuses on three core activities:

1. Defining good standards of pensions administration relevant to all providers, whether in-house, third party or insurers

2. Publishing Guidance to support those standards

3. Being an independent accreditation body, assessing the achievement of good standards by schemes (regardless of provider)