Business Administrator

JR United Kingdom; Norwich; Remote; GBP 28,000; Part time

Job summary

A leading organization in pensions administration is seeking a part-time Business Administrator to support daily operations and internal processes. This home-based role requires strong organizational skills and a self-motivated attitude, with occasional travel to London. Responsibilities encompass administration, onboarding, document management, and community support.

Qualifications

• Strong organizational skills required.
• Experience in a similar role preferred.
• Self-motivated individual sought.

Responsibilities

• Provide day-to-day administrative support.
• Coordinate onboarding of new volunteers.
• Handle invoicing and credit control processes.

Skills

Organizational Skills

Self-motivated

Microsoft Office

Experience in a similar role

Tools

Monday.com

WordPress

Job description

Business Administrator

Home-based, with occasional (around once monthly) paid travel to London.

Part-time position, 30 hours per week. The salary is £27,428.58 pa (pro-rated from a FTE salary of £32,000).

An exciting opportunity has arisen within the Pensions Administration Standards Association (PASA) for a Business Administrator to join our small team and ensure the smooth and organized daily running of the company. This is an inward-facing role focusing on internal systems and processes.

The successful candidate should be professional and self-motivated with excellent organizational skills and a keen eye for detail. Although we’re a small team, we support around 200 volunteers in producing high-quality content, activities, and events aimed at improving pensions administration standards in the UK.

Duties will include:

1. Administration and Operations Support
2. Provide day-to-day administrative support
3. Maintain accurate CRM records and workflows
4. Assist with process documentation, updates, and improvements
5. Support the use and maintenance of Knowa for Committee and Working Group activities
6. Onboarding Support
7. Coordinate and carry out the onboarding of new volunteers and member applications, ensuring all administrative steps are completed and records are updated
8. Work closely with the Business Operations Coordinator to ensure consistency in tone, messaging, and onboarding experience
9. Document and Output Management
10. Proofread and format reports, presentations, and communications according to PASA guidelines
11. Maintain the content calendar and upcoming outputs tracker
12. Finance and Credit Control
13. Handle invoicing and credit control processes, ensuring timely and accurate documentation
14. Volunteer and Community Support
15. Coordinate communication and logistics with PASA’s volunteer network
16. Digital and Content Support
17. Assist with routine website updates and maintaining content consistency
18. Support social media and email campaign administration

This list is not exhaustive, and the role may involve additional ad hoc tasks to support PASA’s evolving needs.

Skills and experience required:

• Strong organizational skills
• Self-motivated
• Microsoft Office experience
• Experience in a similar role
• Experience using Monday.com and WordPress is desirable but not essential

About us:

PASA was created to provide an independent infrastructure to set, develop, guide, and assess pension administration standards.

We act as a focal point and engage with industry and government to create protocols for understanding good administration. PASA focuses on three core activities:

1. Defining good standards of pensions administration relevant to all providers, whether in-house, third-party, or insurers
2. Publishing guidance to support those standards
3. Being an independent accreditation body, assessing the achievement of good standards by schemes (regardless of provider)