Business Administration Assistant

LinkLiving; Falkirk; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

35 days holiday pro rata

Pension scheme

PVG paid by employer

Professional development support

Job summary

LinkLiving is seeking a part-time Business Administration Assistant at Link Academy in Falkirk. You will provide a customer-focused administrative and reception service to the Practice and Participation team, support the Service Manager, and manage facilities ensuring health and safety compliance.

Ideal candidates have strong communication, literacy and numeracy, and experience with MS Office. You will be organised, independent, and able to work as part of a team in a trauma-informed environment.

Qualifications

• Experience in administrative roles and reception duties.
• Excellent written and verbal communication skills.
• Strong literacy and numeracy and ability to use MS Office.

Responsibilities

• Provide a customer-focused administrative and reception service.
• Support to Service Manager and Team.
• Manage facilities to keep Link Academy fit for purpose.
• Data entry, record keeping, and financial paperwork.

Skills

Administrative experience

Customer service

Written and verbal communication

Time management

Problem solving

Tools

Microsoft Word

Excel

Outlook

Database systems

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 19

Basis Part Time

Region LinkLiving

Package Monday to Thursday, 1.10pm-5.10pm, Fridays 1.10pm-4.10pm

Job title: Business Administration Assistant (Link Academy)

Location: This post is based at LinkLiving's Link Academy in Falkirk

Hours of Work: 19 per week (Monday to Thursday, 1.10pm-5.10pm, Fridays 1.10pm-4.10pm)

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending

The Service

The Link Academy team works primarily with people with complex and chaotic backgrounds. The service works hard and creatively to maintain the early engagement of participants. We support people by offering mental health and wellbeing programmes, independent living skills and a wide range of qualifications to support their progression including employability, tenancy, youth work and leadership award qualifications.

The Job

The Business Administration Assistant will provide a customer-focused and comprehensive administrative and reception service to the Practice and Participation team and all stakeholders, including support to the Service Manager. The Business Administration Assistant is responsible for providing facilities management within Link Academy ensuring the building is fit for purpose and adhering to Health and Safety policy at all times.

This post will include providing confidential administrative support; dealing with enquiries from a range of agencies; processing referrals, arranging initial assessments, and leading recruitment for courses for youths; preparing papers for meetings and training; tasks, materials and financial record keeping; data entry; stock control and ordering; arranging repairs and servicing for building; raising purchase orders, processing invoices and managing petty cash.

About You

You will have excellent written and verbal communication skills, with strong literacy and numeracy skills and proven experience working in an administrative role. You will be confident using Microsoft Office, including Word, Excel and Outlook, as well as internet-based systems, and have a good understanding of database systems and electronic document management.

Highly organised with excellent time management skills, you will be able to prioritise your workload, meet deadlines and work independently using your own initiative, while also contributing effectively as part of a team. You will have proven customer service skills and a flexible, responsive approach, with the ability to adapt to changing priorities and the needs of the service.

You will be open to learning and development, with the ability to give and receive constructive feedback, fostering positive working relationships and continuous improvement, and committed to working in a person-centred way. Above all, you will bring a professional, helpful and respectful approach to your work, ensuring that people receive a positive and responsive service.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What's in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days' holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years' service
• opportunity to buy and sell holiday
• enhanced company sick and family friendly pay
• access to paid SVQ qualifications and a wide range of learning and development opportunities
• funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• access to purchase annual corporate clothing vouchers
• access to a credit union savings and borrowing scheme
• cycle to work scheme
• access to discounts on mobile airtime plans and much more!

This role is subject to PVG membership under the Disclosure (Scotland) Act 2020. Individuals who are barred from working with children or protected adults will not be considered for this position. Link will meet the cost of any new PVG scheme membership or membership update.

Further Information

Interested? If you have any questions about the role, please email [e-mail] and we can arrange for someone from the service to call you for an informal chat.

To find out more about what LinkLiving do and to view the generous pay and benefits package, please visit our website at https://www.linkliving.org.uk

Closing Date: 23:59 on Thursday 01 October 2026

Interview Date: Interviews are being held on Tuesday 20 October 2026 at Link Academy in Falkirk

We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our interview locations have step free or level access therefore may be accessible to applicants using mobility equipment such as wheelchairs and walking equipment however, if you have any specific access requirements, please let us know and we will be happy to provide more information and/or support.

As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.