Business Support Clerical Assistant

NHS Scotland; Kilmarnock; On-site; GBP 22,000 - 24,000; Full time

Job summary

NHS Scotland is seeking a dedicated Business Support Clerical Assistant to join the Ayrshire Community Blood Service Administration Team, based at The Johnnie Walker Bond in Kilmarnock. This permanent role is 36 hours per week with flexible cover for staff absences.

You will provide comprehensive administrative support, act as first point of contact for patients and visitors, and ensure confidentiality and professional service across the department.

Qualifications

• SVQ2 in Business / Administration or equivalent.
• Experience in Health and/or Social Care environment.
• Experience with MIS, databases and spreadsheets.
• Proficient in Microsoft Office.
• Experience in word processing, photocopying, filing and diary management.
• Excellent written and verbal communication.
• Experience in NHS or Social Care Administration.
• Strong attention to detail.
• Understanding of the Partnership services.
• Able to liaise with stakeholders.
• Good organisational and time management skills.
• Ability to work on own initiative and meet deadlines.
• Note taking experience desirable.
• Good time management skills.

Responsibilities

• Provide comprehensive, community-orientated administrative and clerical support to the Community Blood Service Administration Team.
• Be first point of contact for patients and visitors, ensuring enquiries are dealt with promptly and efficiently.
• Maintain confidentiality and adhere to organisational policies and procedures.
• Work flexibly to cover staff absences and periods of particular pressure.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organisational skills

Time management

Own initiative

Deadline awareness

Note taking

Stakeholder liaison

Education

SVQ2 in Business / Administration

Tools

Microsoft Office

Management Information Systems (MIS)

Databases & spreadsheets

Job description

NHS Scotland NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Scotland NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland. In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

AI tools like ChatGPT or Copilot can be great for planning and preparing your applicationbut your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand younot an AI tool.

Position

An exciting opportunity has arisen for a Business Support Clerical Assistant within our Business Support Service based at The Johnnie Walker Bond in Kilmarnock. This post will be support the Ayrshire Community Blood Service Administration Team. This post is offered on a permanent basis.

Hours

36 hours per week. Monday - Friday Job share will be considered for this post.

What You Will Do

In support of our core purpose of working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe and Respectful.

As a Business Support Clerical Assistant based within The Johnnie Walker Bond, you will provide a comprehensive, community-orientated administrative and clerical support to the Community Blood Service Administration Team.

The role of the post holder within the team is instrumental in ensuring the flow of communication, from a variety of sources projecting a positive, professional image for the whole function and in particular when acting as first point of contact for the service.

To be the first point of contact for patients and visitors / callers to the service, ensuring that all enquiries are dealt with promptly and efficiently, providing a positive image, ensuring confidentiality is maintained at all times and adhere to all organisational policies and procedures.

The post holder will be required to work flexibly to cover staff absences, and any periods of particular pressure.

Knowledge, Training And/or Experience Required For This Post

• SVQ2 in Business / Administration or equivalent;
• Working experience of Health and / or Social Care environment;
• Used and maintained management information systems (MIS) including databases and spread sheets;
• Familiar with Microsoft Office systems;
• Provided a range of clerical supports including word processing, photocopying, filing and diary management;
• Excellent communication and interpersonal skills both written and verbal;
• Experience of working within an NHS or Social Care Administration environment;
• A good attention to detail when producing / processing information;
• Demonstrate an understanding of the services provided by the Partnership;
• Able to liaise effectively and build relations with a range of stakeholders;
• Good organisational and time management skills;
• Ability to work on own initiative;
• Ability to work to deadlines.
• Experience of note taking would be desirable;
• Good time management skills.

If you want to find out more about the role, please contact Wendy Allan on 07938926216.

We anticipate a high level of interest in this position and may close the vacancy early once enough applications are received. Therefore, please make sure you complete and submit your application at your earliest opportunity.

RIGHT TO WORK / CERTIFICATES OF SPONSORSHIP

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case‑wise basis following interview and at the commencement of pre-employment checks.

We are unable to provide sponsorship for Band 2 posts or bank contracts.

Additional Information For Candidates

• Posts close at midnight on the indicated date. Late applications will not be accepted.
• Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.