Business Administration Apprentice

Hillingdon Council; London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Hillingdon Council is looking for a motivated individual to join their Apprenticeship Programme in Business Administration. This role offers the chance to gain essential skills in a supportive environment, contributing to administrative tasks and improving service delivery within local government. The position emphasizes customer care and collaboration across various teams, making it a perfect start for a career in public service.

Benefits

Flexible Working Hours

Generous Holiday Entitlement

Mental Health Support and Counselling Services

Local Government Pension Scheme

Qualifications

• Enthusiastic and proactive individual.
• Understanding of customer care standards.
• Commitment to delivering exceptional service.

Responsibilities

• Provide high-quality administrative support across council directorates.
• Respond to customer queries promptly and professionally.
• Assist with a variety of administrative tasks.

Skills

Customer Care

Administrative Support

Teamwork

Flexibility

Job description

About the role

Join Our Apprenticeship Programme inBusiness Administration!

We are currently seeking an enthusiastic and proactive individual to join our Apprenticeship Programme at Hillingdon Council.

In this role, you will provide essential administrative support to various teams, helping to meet performance targets while contributing to our commitment to continuous improvement and our core value of “Putting our residents first.”

Key Responsibilities:

• Provide high-quality administrative support across council directorates, responding flexibly to changing demands and priorities.

• Demonstrate an understanding of the Council’s Customer Care Standards and help ensure these are consistently met.

• Respond to customer queries promptly and professionally, escalating issues and messages to managers and relevant professionals where necessary.

• Show a commitment to delivering exceptional service and continuous improvement.

• Learn from best practices and contribute to a customer-focused team culture that seeks innovative ways to enhance service delivery.

• Assist with a variety of administrative tasks, including routine, complex, and urgent duties, ensuring they meet defined service standards.

• Work as part of a team that values deadlines, high-quality work, and excellent customer care.

• Develop and maintain a solid understanding of operational workflows and internal processes.

This is a great opportunity to kickstart your career in local government while gaining valuable experience and skills within a supportive environment.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
  

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject tothe following pre-employment screening:

• Standard DBS Check
• 3 years of Referencing

Please note:Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.