Business Administration Apprentice (Level 3) - Customer Care - London

Murphy; London; On-site; GBP 18,000 - 25,000; Full time

Job summary

Murphy is seeking a Business Administration Apprentice in London to support customer care and stakeholder communication during an 18-month program. The role offers substantial professional development and a recognized accreditation, making it a great starting point for a rewarding career in the engineering and construction industry.

Benefits

27 days holiday plus bank holidays

Discretionary annual bonus and salary review

Contributory pension scheme above market rate

Access to professional support and wellbeing tools

Charity leave and community engagement opportunities

Qualifications

• Must be eligible to work in the UK with a valid work permit.
• A positive mindset and a can-do attitude are essential.
• No previous experience required.

Responsibilities

• Maintain a database of key stakeholders.
• Support client communication and investigation processes.
• Assist with community outreach events.

Skills

Communication

Customer Care

Problem Solving

Education

GCSE Maths grade A*-C / 4-9 or equivalent

GCSE English grade A*-C / 4-9 or equivalent

Job description

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Business Administration Apprentice (Level 3) - Customer Care - London, London

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Client:

Murphy

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

97ae4c46c4b0

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Business Administration Apprentice (Level 3) – London - Start Date September 2024

About Us

Murphy is a leading international, multi-disciplined engineering and construction company founded in 1951 that improves life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland and North America, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. We also have a number of related businesses – Ground Engineering; Utility Connections; Murphy Plant; Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services. Murphy is a specialist in delivering pipelines, design, structural steel, tunnelling, fabrication, bridges and piling, and has a substantial holding of plant, equipment and facilities. Murphy employs more than 4,000 engineers, professional managers and skilled operatives around the world. Together, we work as ‘One Murphy’ by directly delivering the people, plant and expertise needed to make projects a success. There’s more to Murphy.

Business Administrator Apprenticeship Programme

During your apprenticeship, as well as learning and developing your academic knowledge, you will also gain knowledge and experience in all aspects of customer care. On completion of the programme you’ll have gained a recognised accreditation, that will offer you the opportunity to build a rewarding and successful career.

The main duties of the role include:

· List and maintain a database of all key stakeholders and interested parties.

· Keep all stakeholders informed about the scheme and especially any activities that may affect the public.

· Support and attend client led customer/stakeholder drop-in sessions.

· Support the investigation of insurance claims on behalf of the client.

· Manage and investigate complaints, both directly and in support of the client.

· Act as the main point of contact between the project and communication teams

· Working with project teams on site to build relationships with communities impacted by our work and identifying opportunities to support local initiatives in line with our values.

· Support the client’s communications manager to developing internal and external stakeholder plans including communications calendar, key messages, identifying stakeholders, developing methods of engagement.

· In tandem with the client’s communications manager, develop and deliver communications materials and content for review and agreement, as agreed with the project leadership and client.

· Proactively gathering information and updating relevant comms channels – including digital - with relevant and up-to-date content, including news stories and case studies to be used for internal and external communication.

· Work closely with site team to support any project community outreach events management including regular team events.

· Planning and delivering local information / engagement events

· Develop and plan proactive community giving programme, e.g., volunteering, school engagement, and STEM activities with any communications needs including collating case studies and success stories.

· Support emergency incidents on site as needed.

· Minimise disruption during construction, allaying unwarranted fears about delays and provide accurate and timely information.

· Advise and support the project staff on public liaison matters.

What qualification will I receive through the apprenticeship?

As part of this apprenticeship, you will follow the Business Administrator Level 3 apprenticeship standard which takes 18 months to complete.

Where will I be based on the apprenticeship?

For this apprenticeship you will be based in our Kentish Town Office,Hiview House, Highgate Road, London, NW5 1TN.

What do I need to be considered for the apprenticeship?

· GCSE Maths and English at grade A*- C / 4-9(or equivalent)

· You don’t need to have previous experience for the role, but you do need to be ready to learn, have a positive mindset and a can-do attitude!

· Eligible to work in the UK with a valid work permit if applicable. Please note, that we do not provide sponsorship.

Above all, we need people who will adopt our values and strive to live them:

· Respect, Integrity & Accountability

· Continually Improve

What you’ll get in return

· Dedicated and continued investment in your professional development.

· Murphy is committed to building a diverse and inclusive culture, making Murphy a great place to work where we can all thrive. You can get involved in numerous events and even join our committee dedicated to continuously nurturing Murphy’s inclusive culture.

· 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service

· Charity is at the heart of Murphy values; you will receive 2 days leave per year to donate your time to a charity of your choosing. Many teams choose to support a charity together to positively impact our communities.

· Discretionary annual bonus and annual salary review

· Above market rate contributory pension scheme

· Life assurance, health screening and enhanced sick pay

· Enhanced maternity and paternity pay and a maternity returners bonus

· Extra weeks holiday for all employees getting married and a wedding bonus

· Subsidised canteen facilities in core locations

· Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc

· Access to Murphy Wellbeing: you will have access to a host of online tools, mental health trained colleagues, and if needs be external professional support because we understand that work and life offers challenges that sometimes need a little extra support.

How to Apply:

Please apply using the ‘Apply’ button. You will need to share your CV and a few basic details with us.