Business Administration Apprentice

Leeds Teaching Hospitals; Leeds; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave flexibility

NHS Pension Scheme

Study leave & training

Out-of-hours options

Job summary

Leeds Teaching Hospitals NHS Trust is inviting applications for a Business Administration Apprentice (Level 2) based in the Central Genomics Laboratory at St James’s University Hospital. The fixed-term 15‑month programme offers hands-on healthcare administration experience, training with an external provider, and a pathway to a substantive administrative role within the Trust.

Salary is £25,272 per annum (AfC Band 2).

Qualifications

• Eligibility: If you already hold a Level 2 or higher qualification in Business Administration or Customer Service, you are not eligible for this training role.
• Comprehensive on-the-job training and mentorship will be provided.

Responsibilities

• Sample Logistics & Coordination: collating and preparing sending sheets for genomic samples across the region.
• Clinical Documentation: issuing diagnostic reports, scanning paperwork, and uploading data files to the booking system.
• Front-of-House & Reception Support: handling queries, greeting visitors, deliveries, and internal paper distribution.
• Communication & Triage: assisting with daily admin email triage and management.
• Meeting & Quality Support: transcribing minutes and supporting quality management tasks.

Skills

Computer literacy

Telephone manner

Ability to work under pressure

Education

Level 2 Business Administration

Job description

Join us to make a meaningful difference to patients lives.Are you looking to launch an exciting, long-term career within a fast-paced healthcare environment? Leeds Teaching Hospitals NHS Trust has an exceptional opportunity to support your entry into our administrative and clerical workforce through an accredited apprenticeship programme based directly within our cutting-edge diagnostic laboratory services.As part of this role, you will gain hands‑on, practical healthcare administration experience while being supported by an external training provider and the Trusts Organisational Learning team to achieve a recognised Level 2 Customer Service Practitioner Apprenticeship Standard qualification. Successful completion of this fixed‑term training programme can provide a direct pathway onto a substantive administrative role within the Trust.

Main duties of the job

About the Department & CollaborationYou will be joining our dedicated administrative team in the Central Genomics Laboratory at St Jamess University Hospital, working closely with colleagues across Leeds and the wider North East and Yorkshire (NEY) region.In response to NHS Englands Strategy for Genomics, Leeds Teaching Hospitals, Newcastle Hospitals, Sheffield Childrens, and Sheffield Teaching Hospitals have formed the North East and Yorkshire Genomic Laboratory Hubthe largest regional collaboration in the country. We have an international reputation for excellence in specialist care, clinical diagnostics, research, and academic training, placing you at the forefront of transforming patient outcomes.Key Duties & ResponsibilitiesUnder the guidance of experienced team members and through structured on‑the‑job training, you will support the laboratory administrative workflow by:Sample Logistics & Coordination: Collating and preparing sending sheets for genomic samples tested elsewhere across the region.Clinical Documentation: Issuing diagnostic reports, scanning paperwork, and securely uploading data files onto the laboratory booking system.Front‑of‑House & Reception Support: Answering telephone queries and door intercoms, greeting visitors, receiving clinical specimen deliveries, and handling internal paperwork distribution across departmental teams.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time.Our vision is to provide the highest quality specialist and integrated care.We will do this through delivery of our multi‑year goals and strategic priorities, which you can read about on this page.Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job description

Job Summary

Job Title: Business Administration Apprentice (Level 2)

Contract Type: Apprenticeship – Fixed‑Term (15 Months)

Join us to make a meaningful difference to patients’ lives.

Are you looking to launch an exciting, long‑term career within a fast‑paced healthcare environment? Leeds Teaching Hospitals NHS Trust has an exceptional opportunity to support your entry into our administrative and clerical workforce through an accredited apprenticeship programme based directly within our cutting‑edge diagnostic laboratory services.

As part of this role, you will gain hands‑on, practical healthcare administration experience while being supported by an external training provider and the Trust’s Organisational Learning team to achieve a recognised Level 2 Customer Service Practitioner Apprenticeship Standard qualification. Successful completion of this fixed‑term training programme can provide a direct pathway onto a substantive administrative role within the Trust.

About the Department & Collaboration

You will be joining our dedicated administrative team in the Central Genomics Laboratory at St James’s University Hospital, working closely with colleagues across Leeds and the wider North East and Yorkshire (NEY) region.

In response to NHS England’s Strategy for Genomics, Leeds Teaching Hospitals, Newcastle Hospitals, Sheffield Children’s, and Sheffield Teaching Hospitals have formed the North East and Yorkshire Genomic Laboratory Hub—the largest regional collaboration in the country. We have an international reputation for excellence in specialist care, clinical diagnostics, research, and academic training, placing you at the forefront of transforming patient outcomes.

Key Duties & Responsibilities

• Sample Logistics & Coordination: Collating and preparing sending sheets for genomic samples tested elsewhere across the region.
• Clinical Documentation: Issuing diagnostic reports, scanning paperwork, and securely uploading data files onto the laboratory booking system.
• Front‑of‑House & Reception Support: Answering telephone queries and door intercoms, greeting visitors, receiving clinical specimen deliveries, and handling internal paperwork distribution across departmental teams.
• Communication & Triage: Assisting with the triage and management of daily administrative team email queries.
• Meeting & Quality Support: Transcribing meeting minutes and carrying out routine administrative tasks supporting the laboratory Quality Management team (including document control and compliance audits).

Who We Are Looking For

We are seeking a motivated, enthusiastic individual eager to learn and develop within a dynamic scientific environment:

• Good computer literacy and a professional, polite telephone manner.
• Ability to work effectively in a busy, fast‑paced environment, prioritise routine tasks, and meet tight deadlines.
• Previous experience in a hospital environment or a customer‑focused department is an advantage but not essential, as comprehensive training and mentorship will be provided.

Eligibility & Assessment Process

• Eligibility: If you already hold a Level 2 or higher qualification in a Business Administration or Customer Service‑related discipline, you are not eligible to apply for this specific training role.
• Shortlisting & Selection:
  • Shortlisted candidates will be required to complete an initial online assessment in Maths and English.
  • Progression leads to an Assessment Centre, which includes a combination of interactive activities and a formal interview as part of the recruitment process.

Working Hours & Trust Benefits

• Salary: £25,272 per annum (AfC Band 2).
• Hours: 37.5 hours per week. Flexible working practices apply, with a requirement to contribute to out‑of‑hours rotas including weekends and bank holidays as operationally needed.
• Annual Leave: 27 days’ annual leave (rising to 29 days after 5 years and 33 days after 10 years’ service) plus bank holidays, with options to purchase additional days.
• Pension Scheme: Optional defined benefit NHS Pension Scheme with generous employer contributions.
• Study Leave & Training: Opportunity for paid study leave (up to 5 days per year) alongside dedicated off‑the‑job apprenticeship training time.
• Health, Family & Lifestyle: Generous supportive benefits throughout changing life circumstances (including up to 1‑year parental leave, on‑site nurseries, career breaks, flexible carer options), access to health and wellbeing resources, and NHS retail discounts.

Informal Enquiries

To discuss the role or learn more about our laboratory team, please contact:

Bilal Khan, Patient Services Coordinator – Genetics

Email: [e-mail]

For general queries regarding the apprenticeship framework and programme details, contact the Trust Apprenticeship Team: [e-mail]

About Leeds Teaching Hospital NHS Trust

Our Trust values: The Leeds Way is working together to support each other and deliver the best possible care to patients.

Our Trust priorities: Our purpose: Excellent, safe and sustainable care for every patient every time Our priorities: People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Person Specification

Qualifications

Experience

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.