Business Admin Apprentice

HAYLEY DEXIS; West Midlands; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Apprenticeship salary £16,640

23 days annual leave

Hayley Academy training

International logistics experience

Career development opportunities

Job summary

Hayley Dexis in Halesowen is offering a Business Administration Apprenticeship. You will gain hands-on experience supporting international shipments, customs processes, and administration while learning logistics and customer service.

No prior experience is required; Excel/Word skills are preferred. The apprenticeship lasts about 18 months, with a starting salary of £16,640 and opportunities to progress within the Hayley Group.

Qualifications

• A genuine interest in business administration, logistics, or supply chain operations.
• Good knowledge of Microsoft Office, particularly Excel and Word.
• Excellent attention to detail and accuracy.
• Strong organisation skills.
• Good written and verbal communication skills.
• Ability to interpret and understand written information and procedures.
• 5 GCSEs (or equivalent) including English and Maths.
• No prior experience is required, just a positive attitude, willingness to learn and a commitment to developing new skills.

Responsibilities

• Support international shipments, bookings and customs processes.
• Communicate with customers, suppliers and colleagues by phone and email.
• Prepare shipping documentation and maintain accurate records.
• Track deliveries and provide shipment updates.
• Use company systems to process orders and create shipping documents.
• Work with warehouse, logistics and sales teams to deliver excellent customer service and resolve issues efficiently.
• Following successful completion of the apprenticeship, there may be opportunities to progress into roles within Logistics, Customs Compliance, Supply Chain, or Business Administration.

Skills

Attention to detail

Communication skills

Organisational skills

Willingness to learn

Interest in business admin/logistics

Education

5 GCSEs including English and Maths

Tools

Microsoft Excel

Microsoft Word

Job description

Job Type: Apprenticeship

Is this your next job Read the full description below to find out, and do not hesitate to make an application.

Location: Halesowen

Hours: 40 hours per week

Apprenticeship wage & Benefits

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.

About The Role

As a Business Administration Apprentice, you'll gain valuable hands-on experience supporting the transportation of international shipments and ensuring goods move efficiently through the import and export process. Working alongside experienced colleagues, you'll develop a strong understanding of logistics, customs compliance, administration, and customer service while building skills that will support a long-term career within the business.

You Will Learn How To

• Support international shipments, bookings and customs processes
• Communicate with customers, suppliers and colleagues by phone and email
• Prepare shipping documentation and maintain accurate records
• Track deliveries and provide shipment updates
• Use company systems to process orders and create shipping documents
• Work with warehouse, logistics and sales teams to deliver excellent customer service and resolve issues efficiently
• Following successful completion of the apprenticeship, there may be opportunities to progress into roles within Logistics, Customs Compliance, Supply Chain, or Business Administration.

About The Apprenticeship

• Apprenticeship in Business Administration level 3
• Duration: typically 18 months
• Study and coursework completed during working hours
• Ongoing support from a training provider and your manager
• Opportunity to gain practical experience within an international business environment

What We're Looking For

• A genuine interest in business administration, logistics, or supply chain operations
• Good knowledge of Microsoft Office, particularly Excel and Word
• Excellent attention to detail and accuracy
• Strong organisation skills
• Good written and verbal communication skills
• Ability to interpret and understand written information and procedures
• 5 GCSEs (or equivalent) including English and Maths
• No prior experience is required, just a positive attitude, willingness to learn and a commitment to developing new skills.

What You'll Get in Return

• Apprenticeship salary of £16,640
• From 23 days annual leave (plus public/bank holidays)
• Training and development through our own Hayley Academy
• Hands-on experience in international logistics and business operations
• Career development opportunities across the Hayley Group

What to Expect from Our Recruitment Process

• Initial screening
• Online assessment
• Microsoft Teams interview with our Early Careers team
• Face-to-face interview
• Decision outcome

A Final Note... Not sure you tick every box? Please don't let that stop you from applying. Need any reasonable adjustments? Just give our Talent Acquisition team a shout. Any questions on your mind? Please reach out to us at (url removed)