Business Admin Apprentice

Hayley Group; Dudley; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Hayley Academy training

Level 3 qualification

Career development opportunities

Job summary

Hayley Group in Dudley is offering a Business Administration Apprentice role within our Drives Division. You’ll support a busy sales and customer service team, gaining hands-on experience in orders, records and communications.

This apprenticeship provides training through the Hayley Academy and leads to a Level 3 Business Administration qualification after completion, with potential progression into admin, customer service or internal sales.

Qualifications

• 5 GCSEs (or equivalent) including English and Maths.
• Strong written and verbal communication skills.
• Good knowledge of Microsoft Office applications (Outlook, Excel, Word).

Responsibilities

• Raise and process customer and supplier orders accurately using company systems.
• Chase outstanding orders and provide updates to customers and colleagues.
• Check supplier order confirmations against purchase orders and resolve discrepancies.
• Review warehouse transfer (WT) reports and maintain accurate records.
• Investigate and resolve invoice discrepancies.
• File and maintain business documentation both electronically and manually.
• Answer incoming calls and assist with booking deliveries and collections from suppliers.
• Communicate professionally with customers, suppliers and colleagues.

Skills

Attention to detail

Organisational skills

Excellent communication

Willingness to learn

Education

5 GCSEs including English and Maths

Tools

Outlook

Excel

Word

Job description

Job Type: Apprenticeship

Location: Dudley

Hours: 37.5 hours per week

Apprenticeship wage & Benefits

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.

We are entering an exciting period of growth and our 1300 people, doing things the “Hayley Way” along with industry leading customer service are central to our success.

About the role

We're excited to offer a fantastic opportunity for a Business Administration Apprentice to join our Drives Division within a busy and supportive environment.

As a Business Administration Apprentice within our Drives Division, you'll gain valuable hands‑on experience supporting a busy sales and customer service team. You'll develop key administrative, organisational and communication skills while learning about industrial drives and power transmission products within a successful engineering business.

Working alongside experienced colleagues, you'll build the knowledge and confidence needed for a long‑term career in business administration and customer service.

You will learn how to:

• Raise and process customer and supplier orders accurately using company systems
• Chase outstanding orders and provide updates to customers and colleagues
• Check supplier order confirmations against purchase orders and resolve discrepancies
• Review warehouse transfer (WT) reports and maintain accurate records
• Investigate and resolve invoice discrepancies
• File and maintain business documentation both electronically and manually
• Answer incoming calls and assist with booking deliveries and collections from suppliers
• Communicate professionally with customers, suppliers and colleagues
• Deliver excellent customer service by being friendly, helpful and responsive

Following successful completion of the apprenticeship, there may be opportunities to progress into roles within Business Administration, Customer Service, Internal Sales or Operations.

What We're Looking For

• A genuine interest in business administration and customer service
• Good knowledge of Microsoft Office, particularly Outlook, Excel and Word
• Strong attention to detail and accuracy
• Excellent organisation and time management skills
• Good written and verbal communication skills
• A friendly, professional and helpful approach
• Willingness to learn and develop new skills
• 5 GCSEs (or equivalent) including English and Maths

No prior experience is required, just a positive attitude, willingness to learn and a commitment to developing new skills.

What You'll Get in Return

• Apprenticeship salary of £15,600
• From 23 days annual leave (plus public/bank holidays)
• Training and development through our own Hayley Academy
• A recognised Business Administration Level 3 qualification
• Hands‑on experience within a successful engineering and industrial distribution business
• Career development opportunities across the Hayley Group

What to Expect from Our Recruitment Process

• Initial screening
• Online assessment
• Microsoft Teams interview with our Early Careers team
• Face‑to‑face interview
• Decision outcome

A Final Note…

Not sure you tick every box? Please don't let that stop you from applying.

Need any reasonable adjustments? Just give our Talent Acquisition team a shout.

Any questions on your mind? Please reach out to us at [e-mail].