Business Admin Apprentice

I & F Limited (T/A Skills4Group); Sunderland; On-site; GBP 12,000 - 16,000; Full time

Job summary

I & F Limited (T/A Skills4Group) in Sunderland is offering a Business Administration Apprenticeship (Level 3) starting 10 September 2026. You will support day-to-day admin, developing skills in communication, organisation and customer service.

The role covers filing, data entry, emails and meetings, with training provided and potential progression into office roles. Entry requires GCSEs in Maths and English and a professional, proactive approach.

Qualifications

• GCSEs in Maths and English (or equivalent) at grade 4-9.
• Professionalism and integrity.
• Initiative and proactive working.
• Attention to detail and quality focus.
• Teamwork and positive attitude.

Responsibilities

• Supporting with filing, data entry and updating business systems
• Managing incoming emails, calls, and customer enquiries
• Preparing and organising documents, reports or presentations
• Scheduling meetings, maintaining calendars and arranging appointments
• Assisting with minute-taking and distributing information
• Maintaining accurate records and ensuring information is up to date
• Gdpr and confidentiality expectations
• Following organisational policies and procedures

Skills

Communication

Prioritisation

Workload management

Record keeping

Digital systems

Problem solving

Meeting deadlines

Business processes

Education

GCSEs Maths & English

Tools

Microsoft Office

CRM systems

Job description

Sector: Business, Administration, Finance and Law

Ref: VAC-05055

Application Deadline Date: 05/09/2026

Start Date: 10/09/2026

Positions Available: 1

Working Week: Monday to Friday 9.00am to 5.00pm

Brief Description

NE23 6NZ. The Business Administration apprentice will support day‑to‑day administrative functions, helping the organisation run smoothly. They will provide efficient, professional support across the team while developing skills in communication, organisation, customer service and business systems.

Qualifications Required

GCSEs in Maths and English (or equivalent) at grade 4-9 or equivalent.

Personal Qualities

Professionalism and integrity
Personal responsibility
Initiative and proactive working
Attention to detail and quality focus
Teamwork and positive attitude

Skills Required

Communication, Managing priorities and organising workloads, Producing accurate records and documentation, Using digital systems and office software, Problem‑solving and decision‑making, Meeting deadlines and supporting business processes

Training to be Provided

Business Administrator Level 3

Future Prospects

After completing the Level 3 Business Administrator apprenticeship, learners can progress into roles such as Business Support Officer, Senior Administrator, Office Coordinator, Customer Service Executive, Project Administrator, HR Administrator, or Finance Assistant, depending on their interests and strengths. With further experience, they can move into more advanced positions like Office Manager, Executive Assistant, Project Support Officer, HR Assistant, or Operations Assistant. Many learners also choose to continue their development through higher‑level qualifications, including Level 4 Project Management, Level 4 Business Analyst, Level 4 HR Support, Level 4 Marketing Executive, or management routes such as the Operations/Departmental Manager apprenticeship. These pathways support long‑term progression into supervisory, specialist, or management roles within a business.

Core Administrative Duties:

• Supporting with filing, data entry and updating business systems
• Managing incoming emails, calls, and customer enquiries
• Preparing and organising documents, reports or presentations
• Scheduling meetings, maintaining calendars and arranging appointments
• Assisting with minute‑taking and distributing information
• Maintaining accurate records and ensuring information is up to date

Communication & Customer Service

• Greeting and assisting visitors
• Providing customer support by phone, email or face‑to‑face
• Communicating professionally with internal and external stakeholders

Business Processes & Support

• Supporting HR, finance, operations or project teams as required
• Monitoring stock levels, ordering supplies and maintaining inventories
• Upholding GDPR and confidentiality expectations
• Following organisational policies and procedures

IT & Systems

• Using Microsoft Office and internal CRM/management systems
• Inputting, updating, and retrieving information
• Producing basic reports using templates or guidance

Please note that this vacancy may close earlier than the stated deadline if a suitable candidate is found.

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BESbswy