Bus Station Security & Customer Service Officer

Carlisle Support Services; Batley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health and Wellbeing Plans.

Discounts and cashbacks.

Employee Assistance Program.

Access to stream.

Refer a Friend Scheme.

Job summary

Carlisle Support Services is seeking a Security Officer for Heckmondwike Bus Station in West Yorkshire. This full-time role operates on 12-hour shifts (4 on, 4 off) with varied hours across early and late shifts.

You will be part of a site-based team delivering a welcoming, efficient and safe environment for all visitors, while providing local transport information and enforcing health and safety procedures.

Qualifications

• Must have enthusiastic demeanour at all times.
• Pro-active attitude to solve problems.
• Able to work with partner service providers.
• Exceptional customer service skills.
• Good communication in face-to-face situations.
• Commitment to safe working practices and policy adherence.
• Personal presentation to a high standard.

Responsibilities

• Be proactive to ensure expected standards are met.
• Respond to incidents, situations and problems promptly.
• Prevent offences or distress to patrons and monitor health and safety.
• Move on buskers, beggars and rough sleepers; manage antisocial behaviour.
• Provide local transport information to station users.
• Maintain positive relationships with client and stakeholders.

Skills

Enthusiastic attitude

Proactive attitude

Team collaboration

Customer service

Communication skills

Safety awareness

Professional appearance

Job description

Carlisle Support Services is seeking a Security Officer for Heckmondwike Bus Station in West Yorkshire. This full-time role operates on 12-hour shifts (4 on, 4 off) with varied hours across early and late shifts.

You will be part of a site-based team delivering a welcoming, efficient and safe environment for all visitors, while providing local transport information and enforcing health and safety procedures.