Bus Operations Lead

Arriva Cymru Limited; Bangor; On-site; GBP 32,000 - 42,000; Full time

Job summary

Arriva Cymru Limited is seeking an experienced Operations Supervisor to support daily bus operations in Bangor. You will lead frontline teams, coordinate service delivery, monitor performance and drive safety and customer service standards across the depot.

The role requires strong leadership, problem-solving and a full valid driving licence, with flexibility to work shifts, evenings and weekends as required.

Qualifications

• Previous experience in an Operations Supervisor, Transport Supervisor or Duty Manager role.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Experience managing operational performance and KPIs.
• Knowledge of transport operations, scheduling and resource planning.
• Understanding of health and safety and compliance within a transport environment.
• Good IT skills, including Microsoft Office and operational systems.
• Flexibility to work shifts, evenings and weekends where required.
• A full valid driving licence.

Responsibilities

• Supervising, motivating and supporting operational staff and bus drivers.
• Managing daily bus service delivery, route coverage and resource allocation.
• Monitoring punctuality, reliability and operational performance across services.
• Supporting driver welfare, performance management and employee development.
• Investigating operational incidents, customer complaints and service disruptions.
• Ensuring compliance with health and safety regulations, company policies and transport legislation.
• Working closely with engineering and depot teams to maintain fleet availability.
• Producing operational reports and maintaining accurate records.
• Identifying opportunities to improve operational efficiency and customer service.

Skills

Leadership

People management

Communication

Problem-solving

Scheduling

Resource planning

Health & safety

IT skills

Driving licence

Flexibility

Tools

Microsoft Office

Operational systems

Job description

Arriva Cymru Limited is seeking an experienced Operations Supervisor to support daily bus operations in Bangor. You will lead frontline teams, coordinate service delivery, monitor performance and drive safety and customer service standards across the depot.

The role requires strong leadership, problem-solving and a full valid driving licence, with flexibility to work shifts, evenings and weekends as required.