Coach Ops Supervisor | Lead 24/7 Service Compliance

Arriva; Bangor; On-site; GBP 31,000 - 38,000; Full time

Job summary

Arriva Group in Bangor is seeking a Coach Operations Supervisor for the Bangor to Aberystwyth service. You will lead day-to-day supervision, ensuring tachograph compliance, safe and reliable operation, and high customer service standards while coordinating drivers and depot colleagues.

The role requires a PCV Category D licence, Driver CPC, tachograph knowledge, and bus/coach operations experience. You'll manage duty rosters, handle incidents, and, when needed, drive the coach.

Qualifications

• A valid PCV Category D licence.
• Valid Driver CPC / Driver Qualification Card.
• A valid Tachocard.
• Strong knowledge of tachograph requirements and drivers' hours legislation.
• Previous experience within bus, coach or passenger transport operations.
• Excellent organisational and planning skills.
• The ability to manage competing priorities and make sound decisions under pressure.
• Willingness to drive the coach when required.

Responsibilities

• Tachograph compliance across the coach operation and recording drivers' hours.
• Monitoring drivers' hours and tachograph records to ensure compliance with relevant legislation and company procedures.
• Identifying and addressing potential compliance issues.
• Supervising the day-to-day operation of the Bangor to Aberystwyth coach service.
• Coordinating diversions and service changes, ensuring drivers receive clear and timely information.
• Managing duty coverage and resourcing for scheduled work.
• Supporting the smooth running of the service across a 24-hour operation.
• Building positive working relationships with drivers and depot colleagues.
• Escalating performance, conduct, safety or compliance concerns appropriately.
• Maintaining customer service by addressing complaints and ensuring service quality.
• Driving the coaches when required by the business.

Skills

PCV Category D

Driver CPC

Tachocard

Tachograph regulations

Bus/coach operations experience

Organisational skills

Communication skills

Customer service

Problem solving

Job description

Arriva Group in Bangor is seeking a Coach Operations Supervisor for the Bangor to Aberystwyth service. You will lead day-to-day supervision, ensuring tachograph compliance, safe and reliable operation, and high customer service standards while coordinating drivers and depot colleagues.

The role requires a PCV Category D licence, Driver CPC, tachograph knowledge, and bus/coach operations experience. You'll manage duty rosters, handle incidents, and, when needed, drive the coach.