Bus Contracts & Performance Analyst

South Yorkshire Mayoral Combined Authority; Sheffield; Hybrid; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Holiday entitlement 28-36 days + bank

Annual leave purchase

Hybrid working

Flexible hours scheme

Reward gateway discounts

On-the-job training

Professional membership fees

Job summary

South Yorkshire Mayoral Combined Authority (SYMCA) is seeking a Contracts and Programme Officer – Bus at Sheffield Head Office. This full-time role (37 hours) is based in Sheffield with hybrid working. Salary £35,929–£38,737 plus benefits, and the appointment is permanent.

You will monitor contracts, analyse performance data and support service improvements across the regional bus network. You will work closely with operators, local authorities and stakeholders to ensure value for money and

Qualifications

• Experience of monitoring and evaluating service or contract performance.
• Strong analytical skills and the ability to interpret operational and financial data.
• Experience supporting contract administration, procurement activities or supplier management.
• An understanding of public transport operations or a related service environment.
• Strong communication and stakeholder management skills.
• The ability to build positive working relationships with operators, partners and colleagues.
• Good organisational skills and the ability to manage multiple priorities and deadlines.
• A proactive approach to identifying issues and delivering solutions.
• Experience preparing reports, briefings and performance information for a range of audiences.
• A commitment to continuous improvement and delivering excellent customer outcomes.

Responsibilities

• Monitor the performance of contracted bus and community transport services, ensuring services meet agreed standards and contractual requirements.
• Support contract management activities, including performance reviews, compliance monitoring and service audits.
• Analyse operational, customer and financial performance data to identify trends, risks and opportunities for improvement.
• Contribute to the procurement and management of supported bus and community transport contracts.
• Support service reviews, network changes and transport improvement initiatives through analysis and evidence gathering.
• Monitor contract payments and funding arrangements, helping to ensure effective stewardship of public funding.
• Work with operators, local authorities and partners to address operational challenges and improve service delivery.
• Coordinate responses to planned network changes and disruption, helping minimise impacts on passengers.
• Prepare reports, performance information and recommendations to support decision-making and governance processes.
• Investigate service issues and enquiries, providing informed and evidence-based responses.

Skills

Analytical skills

Contract management

Stakeholder management

Communication

Organisational skills

Proactive problem solving

Reporting experience

Job description

South Yorkshire Mayoral Combined Authority (SYMCA) is seeking a Contracts and Programme Officer – Bus at Sheffield Head Office. This full-time role (37 hours) is based in Sheffield with hybrid working. Salary £35,929–£38,737 plus benefits, and the appointment is permanent.

You will monitor contracts, analyse performance data and support service improvements across the regional bus network. You will work closely with operators, local authorities and stakeholders to ensure value for money and