Commercial Assistant - TravelMaster

South Yorkshire Mayoral Combined Authority; Sheffield; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid working

Flexible Hours Scheme

Annual Leave Purchase Scheme

Cycle-to-Work

Job summary

South Yorkshire Combined Mayoral Authority in Sheffield is seeking a Commercial Assistant to support TravelMaster operations. You will assist with customer enquiries, sales and revenue reporting, and liaise with transport operators and partners to deliver a high-quality service.

This hybrid, permanent role offers the chance to contribute to a multi-operator ticketing scheme and support communities and businesses across South Yorkshire.

Qualifications

• Experience in an administration, customer service or business support environment where accuracy and reliability are essential.
• Strong organisational skills, with the ability to manage competing priorities and deliver high-quality work to deadlines.
• Confidence working with data and reports, coupled with good numerical and analytical capability.
• Excellent communication and relationship-building skills, with the ability to work effectively with a wide range of stakeholders.
• A proactive and adaptable approach, with a genuine interest in improving services and delivering positive outcomes for customers and partners.

Responsibilities

• Provide high-quality support to customers, helping to resolve enquiries and deliver a positive experience.
• Support the management of sales, ticketing and revenue information, producing reports that inform business activity and decision-making.
• Build effective relationships with transport operators, corporate customers, finance colleagues and external partners.
• Contribute to commercial activity, stakeholder engagement and promotional events that help raise awareness of TravelMaster products and services.
• Support digital communications across social media, websites and customer information channels, ensuring information remains accurate and accessible.

Skills

Administration

Customer service

Data and reporting

Numerical ability

Communication

Stakeholder management

Job description

Commercial Assistant - TravelMaster

Application Deadline: 2 November 2026

Department: Customer Services

Employment Type: Permanent - Full Time

Location: Sheffield Travel Interchange

Reporting To: John Henshall

Compensation: £29,114 - £31,538 / year

Description

• Hours: 37 hours per week (full time)
• Contract: Permanent
• Salary: Grade 5 – £29,114 to £31,538
• Location: Sheffield (hybrid working)

Join TravelMaster and help make public transport simpler and more accessible across South Yorkshire. This is an opportunity to play a key role in supporting a multi-operator ticketing scheme that helps thousands of people travel for work, education and leisure while contributing to efficient, customer‑focused services.

About the role

As Commercial Assistant, you'll play an important role in supporting the day‑to‑day operation of TravelMaster. Working across customer service, administration, communications and commercial activities, this varied position offers the opportunity to make a visible contribution to a service that supports communities and businesses across South Yorkshire.

• Provide high‑quality support to customers, helping to resolve enquiries and deliver a positive experience.
• Support the management of sales, ticketing and revenue information, producing reports that inform business activity and decision‑making.
• Build effective relationships with transport operators, corporate customers, finance colleagues and external partners.
• Contribute to commercial activity, stakeholder engagement and promotional events that help raise awareness of TravelMaster products and services.
• Support digital communications across social media, websites and customer information channels, ensuring information remains accurate and accessible.

About you

This role would suit someone who enjoys working in a fast‑paced and varied environment where organisation, communication and attention to detail are equally important. A strong commitment to customer service and a collaborative approach will help drive success in the role.

• Experience in an administration, customer service or business support environment where accuracy and reliability are essential.
• Strong organisational skills, with the ability to manage competing priorities and deliver high‑quality work to deadlines.
• Confidence working with data and reports, coupled with good numerical and analytical capability.
• Excellent communication and relationship‑building skills, with the ability to work effectively with a wide range of stakeholders.
• A proactive and adaptable approach, with a genuine interest in improving services and delivering positive outcomes for customers and partners.

Benefits

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well‑placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

• Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro‑rata for part time colleagues.
• Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in addition to your normal annual leave
• Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.
• Flexible Hours Scheme – Most roles within SYMCA work under the Flexi‑Scheme which allows office‑based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time‑off in the form of Flexi‑Leave or banked Annual Leave.
• Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle‑to‑Work schemes.
• Training on the job - Support with upskilling skills through on‑the‑job training and qualifications
• Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.

Diversity at South Yorkshire Combined Mayoral Authority

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief.

All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.

Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.

If you require any reasonable adjustments throughout the process, please contact [e-mail] or include within your application form detailing the adjustment and how it will assist in managing any barriers.