Building Services Manager

urbanbubble; Maidenhead; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Birthday day off

Pension & medical cover

Enhanced family leave & sick pay

Employee assistance & counselling

Job summary

Urbanbubble Ltd. is seeking a Building Services Manager for The Waypoint in Maidenhead. You will own building services, maintenance, compliance, and asset performance across a 255-home development.

Lead contractor management, maintenance programmes, and service delivery to ensure safety and high resident experience. You’ll work with the General Manager and Starlight teams to shape a premium living environment, manage budgets, and drive continuous improvement in building performance and

Qualifications

• Experience managing building services, facilities management, or maintenance operations within residential, property, hospitality, commercial, or mixed-use environments.
• Strong understanding of statutory compliance and Health & Safety requirements.
• Knowledge of building services and MEP systems including HVAC, BMS, lifts, fire alarms and water hygiene management.
• Experience managing fire safety compliance activities, including Fire Risk Assessments, remedial actions and life safety systems.
• Experience managing budgets and controlling expenditure.
• Proven leadership and development of teams.
• IOSH Managing Safely qualification
• IWFM/BIFM qualification (or working towards)
• Knowledge of residential building operations and M&E systems

Responsibilities

• Own building services across the development and lead maintenance programmes.
• Manage contractor performance and service delivery to high standards.
• Ensure safety, compliance, and asset performance; maintain documentation and records.
• Lead on budget control and cost optimisation without compromising service quality.
• Collaborate with General Manager and resident operations to protect asset value.

Skills

Stakeholder management

Team leadership

Analytical reporting

Health & Safety compliance

Budget management

Operations management

Education

IOSH Managing Safely

IWFM/BIFM qualification (or working towards)

Job description

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home.

We’ve partnered with Starlight to operate one of their standout developments, The Waypoint in Maidenhead, and we’re now looking for a Building Services Manager to help ensure the building performs to the highest possible standards.

This role will be employed by Starlight, with urbanbubble responsible for the day-to-day operations, team, and resident experience. You’ll work closely with both teams - getting the best of urbanbubble’s culture and ways of working, alongside the opportunity to shape something new with Starlight.

About the development

The Waypoint is a collection of 255 contemporary homes perfectly positioned between London and the Thames, connecting city energy with riverside living.

Thoughtfully created homes and community spaces bring together design, comfort and effortless connection. Residents benefit from features including concierge, co-working lounges, a fully equipped gym, private dining spaces, a roof terrace and courtyard garden.

What you’ll be doing

As Building Services Manager, you'll take ownership of all aspects of building services, maintenance, compliance, and asset performance across the development. You'll ensure the building is safe, compliant, well-maintained, and operating efficiently, whilst leading on contractor management, planned maintenance programmes, and service delivery standards.

Working closely with the General Manager and wider operational teams, you'll play a key role in protecting and enhancing the long-term value of the asset while ensuring residents enjoy a consistently high-quality living environment.

Asset Management & Building Performance

• Oversee the performance, maintenance, and condition of the building and its assets
• Monitor asset performance data and identify opportunities for preventative and predictive maintenance
• Manage fabric maintenance, warranty issues, defects, and lifecycle replacement programmes
• Ensure communal areas and resident-facing spaces are maintained to exceptional standards

Maintenance & Service Delivery

• Oversee all reactive and planned maintenance activity across the development
• Oversee contractors across key building systems including HVAC, BMS, lifts, fire alarms and water hygiene, ensuring assets are maintained in line with warranties and compliance requirements
• Ensure works are completed safely, efficiently, and to a high standard
• Manage contractor and supplier performance, driving accountability and service excellence
• Maintain accurate asset registers, maintenance records, and service documentation
• Work closely with operational teams to minimise disruption to residents

Compliance, Health & Safety

• Lead statutory compliance activity across the development
• Maintain a strong understanding of Building Safety Act requirements, including the Golden Thread and Resident Engagement Strategy, with support from the wider Health & Safety team
• Ensure fire safety compliance across the community, including Fire Risk Assessments (FRAs), fire door inspections, compartmentation checks, life safety systems, remedial actions and associated compliance records
• Support site audits, inspections, and risk assessments
• Monitor and manage actions arising from compliance reports and safety inspections
• Promote a strong culture of Health & Safety across the building, contractors, and wider team

Budget & Financial Management

• Manage operational expenditure in line with agreed budgets
• Support forecasting and planned maintenance budgets
• Identify opportunities for efficiencies and cost savings without compromising service standards
• Monitor contractor spend and ensure value for money across all services
• Support supplier reviews and procurement activity, helping drive value for money and identifying opportunities for cost savings and service improvements
• Lead and support site-based facilities teams
• Create a positive, engaged, and high-performing team culture
• Coach, mentor, and develop team members through regular one-to-ones and reviews
• Set clear objectives and support individual development plans
• Act as a role model for urbanbubble's values and behaviours

Performance & Reporting

• Analyse service delivery, maintenance, compliance, and asset performance data
• Produce clear and concise reports for stakeholders
• Track trends and provide recommendations to improve building performance
• Support operational and client reporting requirements
• Drive continuous improvement across all building services activities

What we’re looking for:

• Experience managing building services, facilities management, or maintenance operations within residential, property, hospitality, commercial, or mixed-use environments
• Strong understanding of statutory compliance and Health & Safety requirements
• Good understanding of building services and MEP systems including HVAC, BMS, lifts, fire alarms and water hygiene management
• Working knowledge of Building Safety Act requirements
• Experience managing fire safety compliance activities, including Fire Risk Assessments, remedial actions and life safety systems
• Experience managing contractors, suppliers, and service partners
• Knowledge of planned and reactive maintenance delivery
• Experience managing budgets and controlling expenditure
• Previous experience leading and developing teams
• Strong analytical, reporting, and organisational skills
• Excellent stakeholder management and communication skills
• A proactive, solutions-focused approach with a strong attention to detail
• IOSH Managing Safely qualification
• IWFM/BIFM qualification (or working towards)
• Knowledge of residential building operations and M&E systems

What’s in it for you

You’ll play a key role in shaping a brand-new partnership and community, with the backing, support and expertise of urbanbubble alongside Starlight.

You’ll also have access to a great range of benefits, including:

• Birthday day off, wellbeing hour & enhanced annual leave
• Pension & medical cover
• Enhanced family leave & sick pay
• Employee assistance & counselling support
• Cycle to work scheme

Why this role?

This is a unique opportunity to:

• Join a flagship development at the heart of Maidenhead
• Shape a new client partnership and influence how things are done
• Play a crucial role in protecting and enhancing a premium residential asset
• Lead building services within a high-profile, members-style living environment
• Work alongside urbanbubble's culture while gaining broader exposure

If you’re excited about making a real impact and being part of something new, we’d love to hear from you.