General Manager

Urbanbubble Ltd; Birmingham; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Birthday day off

Wellbeing hour

Enhanced annual leave

Company pension scheme

Medical cover

Refer a friend scheme

Volunteer day & social events

Job summary

urbanbubble is seeking a General Manager to oversee operations, lettings and resident satisfaction at The Whitmore Collection development in the heart of the community.

You will lead a large team, manage budgets, uphold Health & Safety standards, and drive a high-performance culture while delivering outstanding resident experiences and engagement initiatives.

Qualifications

• Comparable property management experience in residential or hospitality sectors.
• Strong understanding of building management and Health & Safety.
• Proven ability to manage budgets effectively.
• Excellent people management skills with experience leading large teams.
• Track record of developing high-performing teams in fast-paced environments.
• High energy, drive and enthusiasm with strong communication and relationships.

Responsibilities

• Lead all operational and financial management of the development.
• Ensure smooth day-to-day running of building and resident services; deliver an exceptional resident experience.
• Create and manage budgets; monitor performance and KPIs.
• Recruit, develop and retain talent; coach and review team performance.
• Ensure Health & Safety policies are followed and reporting is maintained.
• Engage residents through events, communications and feedback; drive engagement strategy.

Education

IRPM foundation level qualification

Health & Safety qualification

Job description

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home. If you're someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we'd love for you to join us as a General Manager!

As aGeneral Manager at The Whitmore Collection, you'll be right at the heart of our community, the driving force behind the success of this incredible development. You'll take full responsibility for operations, lettings, resident satisfaction, and team leadership - making sure every detail is perfect and every resident feels at home.

Here's what you'll be doing:

Operational & Budgetary Management:

• Lead all aspects of operational and financial management of the development
• Ensure the smooth day-to-day running of the building and resident services
• Create and manage budgets to ensure efficiency and value
• Inspire and motivate a high-performing team with clear goals and continuous improvement
• Recruit, develop, and retain talent through effective coaching, one-to-ones, and reviews
• Foster a positive, performance-driven culture with excellent staff engagement
• Deliver an exceptional resident experience through high-quality customer service
• Implement a resident engagement strategy including events, communications, and feedback
• Maintain outstanding levels of resident satisfaction

Health & Safety Compliance:

• Ensure all Health and Safety policies and procedures are followed
• Provide a safe environment for residents and staff
• Report on compliance and maintain standards across the building

Performance & Reporting:

• Contribute to weekly, monthly, and quarterly client reports
• Deliver lettings and occupancy KPIs in line with service level agreements
• Monitor operational performance and ensure continuous improvement

And So Much More:

From leading daily operations to guiding your team with strategy and support, you'll ensure everything is aligned and performing seamlessly across the community.

What we're looking for:

• Comparable property management experience (residential or hospitality)
• Strong understanding of building management and Health & Safety
• Proven ability to manage budgets effectively
• Excellent people management skills with experience leading large teams
• A track record of developing high-performing teams in a fast-paced environment
• High levels of energy, drive, and enthusiasm
• Strong communication, influencing, and relationship skills
• Ability to work proactively and use initiative in a competitive market
• Health & Safety qualification
• IRPM foundation level qualification (or willingness to work towards)

And here's what we offer;

We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you!

Here's a little glimpse into our bubble benefits:

• Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
• Company pension scheme & medical Coverfor your long-term health & to help plan for the future
• Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
• Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
• Enhanced sick pay & family leaveto take care of yourself & your loved ones
• Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
• Cycle to work scheme to help you get to work in a healthier, greener way
• Study support to help you grow & reach your goals
• Long service awards to celebrate every mile stone with us
• Employee assistance & counselling for those times when you need a little bit of extra support

& the best part? You'll be working with some truly incrediblepeople who are passionate about what they do & are always ready to support you!

If you're excited about making a real impact and being part of something special, we can't wait to hear from you!