Head of 1st Line Risk Governance and Oversight

Ageas UK; United Kingdom; Hybrid; GBP 99,000 - 121,000; Full time

Benefits offered by this job

Flexible Working

Health Insurance

Annual Bonus

Pension Scheme

Employee Savings

Job summary

Ageas UK is seeking a Head of 1st Line Risk Governance & Oversight (Broker & Partnerships) to define and lead governance, risk oversight and assurance across a broker network of 1,000+ partners and £1bn GWP. This senior role drives customer outcomes, regulatory compliance and sustainable growth in a hybrid/remote UK environment.

You will shape the first-line risk framework, partner oversight, and consumer duty initiatives while collaborating with internal audit and compliance teams to strengthen

Qualifications

• Significant senior leadership experience within general insurance or regulated financial services.
• Strong knowledge of broker distribution, partnerships, delegated authority or intermediary channels.
• Deep understanding of FCA regulation, Consumer Duty, conduct risk, product governance and fair value requirements.

Responsibilities

• Define and deliver the governance, risk management and regulatory oversight roadmap for Broker & Partnerships.
• Embed governance considerations within business strategy and transformation programmes.
• Lead the Broker Assurance & Oversight Framework across a diverse broker portfolio.
• Develop risk-based approaches to broker monitoring and due diligence.
• Own and enhance the first-line risk management framework.
• Oversee client onboarding, monitoring and relationship management activities.
• Provide MI and reporting identifying risks and improvement opportunities.

Skills

Senior leadership

Regulated environment

Broker distribution

Three lines of defence

Governance framework

Executive communication

Job description

Job Title: Head of 1st Line Risk Governance & Oversight (Broker & Partnerships)

Target Start Date: ASAP

Contract Type: Permanent, Part Time, Full Time, Job Share option available

Salary Range: c£110,000

Location: Hybrid/Remote

Closing Date for applications: 20th November 2026

Head of 1st Line Risk Governance & Oversight (Broker & Partnerships): At Ageas, we're committed to delivering sustainable growth, exceptional customer outcomes and market-leading governance standards. We're looking for an experienced and influential leader to join our Broker & Partnerships leadership team as Head of First Line Risk Governance & Oversight.

This is a critical senior leadership role with responsibility for defining and leading the governance, assurance and risk oversight framework across a broker network of more than 1,000 partners and over £1bn Gross Written Premium.

You'll play a pivotal role in ensuring our distribution strategy delivers strong customer outcomes, robust regulatory compliance and effective risk management, while continuing to support ambitious commercial growth plans.

Main Responsibilities as Head of 1st Line Risk Governance & Oversight (Broker & Partnerships)

• Define and deliver the strategic roadmap for governance, risk management and regulatory oversight across Broker & Partnerships.
• Ensure governance and risk considerations are embedded within business strategy, investment decisions, partnerships and transformation programmes.
• Drive governance maturity and support long-term regulatory sustainability across the franchise.
• Design and lead the Broker Assurance & Oversight Framework across a diverse broker portfolio.
• Develop risk-based approaches to broker monitoring, due diligence, thematic reviews and delegated authority oversight.
• Own and continually enhance the first-line risk management framework.
• Maintain oversight of key risks, controls, issues and emerging trends across broker and partnership channels.
• Lead risk assessments, control reviews and issue management activity.
• Lead first-line oversight of Consumer Duty requirements and customer outcome programmes.
• Ensure customer-centric thinking is embedded throughout broker onboarding, monitoring and relationship management activities.
• Develop meaningful management information and reporting that identifies emerging risks and opportunities for improvement.
• Act as the principal first-line contact for Internal Audit, Compliance Monitoring and Risk assurance activities.

Skills and experience you need as Head of First Line Risk Governance & Oversight (Broker & Partnerships)

• Significant senior leadership experience within general insurance or a similarly regulated financial services environment.
• Strong knowledge of broker distribution, partnerships, delegated authority or intermediary channels.
• Deep understanding of FCA regulation, Consumer Duty, conduct risk, product governance and fair value requirements.
• Proven experience designing and embedding governance, assurance or risk management frameworks.
• Strong knowledge of three-lines-of-defence operating models and working with Risk, Compliance and Internal Audit functions.
• Experience leading large-scale governance, remediation or control improvement programmes.
• Excellent analytical capability and experience using MI and assurance insights to drive business improvements.
• Strong executive-level communication and influencing skills.
• A track record of building and leading high-performing teams within complex regulated environments.

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

Here are some of the benefits you can enjoy at Ageas:

Flexible Working- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.

Supporting your Wealth- 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family- Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non‑pregnant parent/co‑adopter at 8 weeks’ full pay.

Benefits for Them- Partner Life Assurance and Critical Illness cover.

Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.

Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.

Supporting you back to work- Return to work programme after maternity leave.

About Ageas:

We are one of the largest car and home insurers in the UK.Our Peoplehelp Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone.

We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us.

Important Notice – Recruitment Scam Alert: We are aware of fraudulent activity whereby individuals are being contacted with fake job offers claiming to be from Ageas, often for remote roles such as Administrative Assistants. These scams may include offers of high hourly pay and requests for upfront payments or deposits. Please be aware that Ageas will never ask for money at any stage of the recruitment process. Ageas will always ask you to make an application via our Company Websites and all legitimate Ageas job opportunities are listed on our official careers pages within. Communication will only come from verified Ageas email addresses and if you are unsure about the legitimacy of a job offer or communications you are receiving, please contact [e-mail] with the subject FRAUD.