Building Manager

Ashdown Phillips & Partners; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a high-performing facilities professional to manage a prestigious property in London. This role involves overseeing operations, ensuring compliance with health and safety standards, and maintaining strong relationships with clients and stakeholders. The ideal candidate will possess a proactive mindset, excellent organizational skills, and a proven track record in facilities management. Join a dynamic team that values growth and excellence in service delivery, where your contributions will significantly impact the success of a landmark property. If you thrive in a fast-paced environment and are ready to lead, this opportunity is perfect for you.

Qualifications

• Proven experience managing contractors and service levels within budgets.
• Excellent knowledge of current legislation, especially health and safety.

Responsibilities

• Ensure compliance with regulations and lead the facilities management team.
• Manage budgets and provide cost-effective facilities management services.

Skills

Health and Safety Knowledge

Facilities Management

Budget Management

Problem-Solving Skills

Interpersonal Communication

Time Management

Education

IOSH Qualification

IWFM Membership

NEBOSH or Equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

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Job Purpose

To establish, develop, control, and manage, on behalf of the Landlord, the services and operations for a large landmark property. To ensure compliance with all statutory regulations, internal policies and procedures, and best practices in the continued delivery of services at that property.

Property Outline:

Multi-occupied office space ranging from:

• Circa 215,000 square feet - St Pauls/City Location
• Best-in-Class Trophy Asset

Financial:

• Circa £4 million Service Charge

Client Asset Strategy

• Client requires a best-in-class service delivery.
• Close collaboration with the post holder responsible for maintaining strong relationships.
• Brand identity, look, and feel are key; the Building/Facilities Manager will be tasked to ensure that the brand is always prominently represented.

Work alongside clients' consultants regarding energy data and asset performance.

On-site Reports

• Technical Services Manager
• Assistant FM
• Security Manager
• FOH team
• Security team
• Cleaning Manager
• Cleaning team
• Engineering Contract Manager
• Engineering team

Communication Lines

• Contracts managers for Security, M&E, and Cleaning services, including chairing monthly meetings for these services. Day-to-day management and monitoring of M&E contract staff and subcontractors.
• Fabric maintenance contractors - communication with contract managers, foremen, and other personnel.
• Client Landlord - including architects, surveyors, consultants, insurance agents, marketing, and letting agencies.
• Ashdown Phillips & Partners - Directors, surveyors, consultants, staff, and facilities teams.
• Health & Safety Consultants - asbestos surveyors, inspectors, local authority officers.
• Regional Fire Brigade - Fire Officers.
• Occupiers' representatives - including their consultants, fit-out agents, and contractors.

What we need:

A high-performing, energetic facilities professional to join our London team. The candidate should have Managing Agent experience and a proven track record, allowing them to start effectively in a fast-paced environment. They must be willing to lead proactively and have a hands-on approach. We pride ourselves on providing excellent service, so time management, autonomy, resilience under pressure, self-motivation, and prioritization are essential. This role offers an excellent opportunity for growth within a company known for nurturing talent and working with an impressive client base.

Key Objectives

• Ensuring compliance with regulations, health, safety, environment, and security standards.
• Acting as an ambassador for the company and leading the AP team and key service partners, driving standards and leading by example.
• Being a role model for Dare to be Brilliant within the responsible property.
• Managing landlord and occupier expectations within set financial limits.
• Monitoring and managing all budgets to achieve cost, quality, and efficiency targets.

Key Accountabilities

• Providing cost-effective facilities management services for the Landlord.
• Leading procurement and managing all relevant FM services to ensure high standards.
• Forecasting, monitoring, and controlling budgets, ensuring proper allocation and reporting.
• Ensuring compliance with statutory and internal obligations for occupation, operations, and maintenance, including project work.
• Maintaining relationships with occupiers and stakeholders to uphold and improve service levels within budget constraints.
• Managing relationships with service partners to ensure contract compliance and service delivery.
• Ensuring building services and life safety systems are maintained according to schedules and deadlines.
• Contributing to property marketing and managing digital/media platforms as needed.
• Identifying training needs for the FM team to ensure high competence and development.
• Conducting operational reviews with team members to ensure high performance and system updates.
• Monitoring team performance and resolving issues collaboratively.
• Developing environmental and sustainability initiatives, setting objectives, and tracking progress.
• Representing the company as the key contact for clients, occupiers, service partners, and stakeholders.

Person Specification

Minimum key knowledge, skills, and experience include:

• Excellent knowledge of current legislation, especially health, safety, and environment. IOSH qualification is essential.
• Proven experience managing contractors and service levels (M&E, security, cleaning) within budgets.
• Experience managing large, complex flagship buildings.
• Strong problem-solving skills.
• Knowledge of service charges and budgeting techniques.
• Excellent organizational and time management skills.
• Self-motivated, proactive, and able to work independently.
• Strong interpersonal and communication skills.
• Flexible working approach.
• Previous facilities management experience in retail or mixed-use environments.
• Interest in property sector and understanding of occupier needs and market drivers.
• Good IT skills, especially Microsoft Word and Excel.
• Qualifications: IWFM Membership, IOSH, NEBOSH (or equivalent).