Building Manager

Hines; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Building Manager, where you'll oversee daily property management and ensure exceptional service delivery. This role is pivotal in managing operational activities, aligning with health and safety standards, and optimizing costs. You will lead facility management contracts, monitor KPIs, and utilize smart building data to enhance efficiency. With a commitment to sustainability and excellence, this innovative firm offers a dynamic work environment where you can thrive and make a significant impact in the real estate sector.

Benefits

Comprehensive Training

Competitive Pay

Generous Leave

Inclusive Environment

Qualifications

• Proven experience in property management and client relations.
• Strong organizational and administrative skills with the ability to work under pressure.

Responsibilities

• Oversee daily management and ensure high-quality service delivery.
• Manage operational activities aligned with health, safety, and budget constraints.

Skills

Property Management

Health & Safety Legislation Knowledge

Client Liaison

Communication Skills

Organizational Skills

Initiative

Staff Management

Education

IOSH Certification

Experience in Property Management

Tools

IWMS Software (Planon)

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Helix - A Hines Company

Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totaling around 7.5 million sq.ft., comprising all commercial asset classes. All staff, including the accounts team, work from a single Central London office. For more information, visit Helix’s website: www.helixproperty.co.uk.

In February 2022, Helix was acquired by Hines, marking an exciting new chapter to enhance our property management offerings and customer-centric approach in the UK. Helix has maintained a long-standing relationship with Hines over the past 10 years, providing property management across the majority of properties in the Hines UK portfolio.

Responsibilities

The Building Manager will oversee all aspects of daily management and ensure first-class service delivery, including cleaning, security, reception, postal services, service desk, IT services, telephone, and administration. This role also supports the Facilities Manager and Surveyors as needed.

This individual will manage operational activities aligned with health, safety, environmental standards, budget constraints, and client/occupier requirements, meeting service criteria and KPIs. Responsibilities include, but are not limited to:

• Managing the property cost-effectively.
• Assisting with procurement of Hard and Soft Facilities Management services, providing recommendations to the Property Management Team. The Building Manager will lead all FM contract procurement and management.
• Managing FM contracts and reporting regularly to the “OpCo”.
• Setting and monitoring SLAs and KPIs to ensure legal compliance and industry standards.
• Approving and coordinating maintenance works, including sign-off of completed tasks.
• Utilizing smart building data and IWMS software (Planon) to plan FM activities efficiently, ensuring stakeholder familiarity with systems.
• Ensuring adequate staffing and emergency/out-of-hours coverage.

Qualifications

Minimum requirements include:

• Experience managing property.
• Experience liaising with clients, tenants, consultants, and authorities.
• Knowledge of current Health & Safety legislation.
• Understanding of buildings, maintenance, and services.
• IOSH certification.
• Similar experience within a competitor firm.
• Basic understanding of commercial leases and service charges.
• Strong communication skills (verbal and written).
• Proficiency in Excel, Word, Outlook.
• Ability to work independently and in teams.
• Excellent organizational and administrative skills.
• Proven staff/contractor management experience.
• Initiative and responsibility-taking ability.
• Capability to work under pressure.

Closing

At Hines, we aim for excellence as a global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio includes assets worth $93.2 billion across living, office, retail, mixed-use, logistics, and life science projects—designed to add value, foster connections, and inspire. We combine local expertise with global knowledge, taking calculated risks to exceed expectations and tailor solutions for our clients.

Our projects enhance cities and promote sustainability, but our true strength lies in our 5,000 dedicated employees across 30 countries, drawing on a 65-year history to shape the future. We invest heavily in our people, offering comprehensive training, competitive pay, benefits, and generous leave, fostering an inclusive environment where everyone can thrive.

Hines was named to Fast Company’s list of the World’s Most Innovative Companies for 2024.¹ (Includes global Hines organization and RIA AUM as of December 31, 2023.)

We are an equal opportunity employer supporting workforce diversity.

No calls or emails from third parties at this time, please.