Building Manager

Lifetime; London; On-site; GBP 35,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Building Manager, where you will oversee daily operations and ensure exceptional service delivery across various functions. This role is vital for maintaining property standards and managing key contracts while fostering relationships with clients and stakeholders. You will utilize advanced IWMS software to enhance operational efficiency and ensure compliance with health and safety regulations. This position offers a unique opportunity to contribute to a diverse portfolio while working in a dynamic environment that values excellence and innovation. If you're ready to take on a challenging role that shapes the future of property management, we want to hear from you.

Benefits

Training and Development

Competitive Pay

Generous Leave

Inclusive Environment

Qualifications

• Experience managing property portfolios and liaising with clients.
• Knowledge of Health & Safety legislation and building maintenance.

Responsibilities

• Oversee daily management and ensure first-class service delivery.
• Manage operational activities in compliance with health and safety standards.

Skills

Property Portfolio Management

Client Liaison

Health & Safety Knowledge

Building Maintenance Understanding

Communication Skills

Organizational Skills

Teamwork

Pressure Management

Education

IOSH Certification

Tools

IWMS Software (e.g., Planon)

Excel

Word

Outlook

Job description

Overview

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Helix - A Hines Company

Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totaling around 7.5 million sq.ft. and comprising all commercial asset classes. Our entire business, including the accounts team, is based in a single Central London office. For more information, please visit Helix’s website: www.helixproperty.co.uk.

In February 2022, Helix was acquired by Hines, marking an exciting new chapter to further enhance our property management services and customer-centric approach in the UK. Helix has maintained a long-standing relationship with Hines over the past 10 years, managing most properties within the Hines UK portfolio.

Responsibilities

The Building Manager will oversee all aspects of daily management and ensure first-class service delivery across cleaning, security, reception, postal services, service desk, IT services, telephony, and administration. This role also involves supporting the Facilities Manager and Surveyors as needed.

This individual will manage operational activities in compliance with health, safety, and environmental standards, budget constraints, and client/occupier requirements, ensuring service levels and KPIs are met. Responsibilities include, but are not limited to:

1. Maintaining and managing the property cost-effectively.
2. Assisting with procurement of Hard and Soft Facilities Management contracts, providing recommendations to the Property Management Team, and leading contract management.
3. Managing Facilities Management contracts and providing regular reports to the OpCo.
4. Setting and monitoring SLAs and KPIs to ensure compliance and industry standards.
5. Approving and coordinating maintenance works, including sign-off of completed tasks.
6. Utilising smart building data and IWMS software (e.g., Planon) to plan activities and drive value, ensuring stakeholder familiarity with systems.
7. Ensuring staffing levels are adequate and emergency/out-of-hours cover is available.

Qualifications

Minimum Requirements include:

• Experience managing property portfolios
• Experience liaising with clients, tenants, consultants, and authorities
• Knowledge of current Health & Safety legislation
• Understanding of building maintenance and services
• IOSH certification
• Experience in a similar role within a competitor company
• Basic knowledge of commercial leases and service charges
• Strong communication skills (verbal and written)
• Proficiency in Excel, Word, and Outlook
• Ability to work independently and in a team
• Excellent organizational and administrative skills
• Proven staff and contractor management experience
• Initiative and responsibility-taking ability
• Ability to work under pressure

Closing

At Hines, we aim for excellence as a global real estate investment leader, driven by our belief that real estate is fundamentally about people. Our diverse portfolio, valued at $93.2 billion, spans various property types, including living, office, retail, mixed-use, logistics, and life sciences—designed to add value, foster connections, and inspire. Our strategy combines local expertise with global knowledge, taking calculated risks to surpass expectations and tailor solutions for our clients.

Our projects are known for city enhancements and sustainable practices, but our true strength lies in our 5,000 dedicated employees across 30 countries, leveraging our 65-year history to build the future. We invest in our people through training, competitive pay, benefits, and generous leave, fostering an inclusive environment where everyone can thrive.

Hines was named to Fast Company’s list of the World’s Most Innovative Companies for 2024.¹ We are an equal opportunity employer supporting workforce diversity. No calls or emails from third parties, please.