Building Manager

Workman Facilities Management Limited; Lincoln; On-site; GBP 45,000 - 60,000; Full time

Job summary

Workman Facilities Management Limited, the UK's leading independent commercial property management specialist, is seeking a site ambassador for Welcome Offices at The Lincoln. You will report to the Property Manager and lead the onsite team to deliver exceptional service to occupiers and visitors.

You will build strong relationships with occupants, oversee meetings, manage services and support occupier fit-outs while maintaining high health & safety standards and a focus on client satisfaction.

Qualifications

• Proven experience managing prime commercial buildings and leading site teams.
• Strong communication, presentation, and organisational skills.
• Proficiency in Microsoft Office.

Responsibilities

• Foster strong, sustainable relationships with occupiers, ensuring high levels of satisfaction and value.
• Create and maintain a building community.
• Lead occupier meetings (agendas and minutes) and oversee onsite interactions.
• Act as the occupiers’ first point of contact for the management team.
• Understand commercial lease structures and support property management teams with occupier fit-outs, alterations and wayleave proposals.
• Drive sustainability initiatives at the building.
• Oversee hard and soft services and monitor contractor performance against SLAs and KPIs.

Skills

Strong communication

Leadership

Organisational skills

Problem solving

Time management

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

About the role:

Reporting to the Property Manager, the successful candidate will be the site ambassador for Workman - Welcome Offices, will lead by example and mentor the onsite team to provide a consistent, exceptional level of customer service to occupiers and visitors. The individual will be the face of the management team onsite and will be required to work closely with all occupiers in the building to support the smooth running of their businesses, with a particular focus on occupier retention and satisfaction.

About the property :

The Lincoln is a 101,000 sq. ft. prime office building.

Day to day, you’ll:

• Foster strong, sustainable relationships with occupiers, ensuring high levels of satisfaction and value.
• Create and maintain a building community.
• To consistently, exceed client and occupier expectations and deliver long term, sustainable customer experience,both internally and externally.
• Lead occupier meetings (including agendas and minutes) and oversee onsite interactions.
• Act as the occupiers’ first point of contact for the management team.
• Understand commercial lease structures and support property management teams with occupier fit-outs, alterations, and wayleave proposals.
• Through a collaborative approach with occupiers, introduce and drive sustainability initiatives at the building
• Team Leadership: Lead and develop site teams, promoting collaboration and service excellence.
• Financial Management: Manage service charge budgets, invoices, purchase orders and capital expenditure (CAPEX).
• Client and Occupier Relations: Implement client strategies, support management reporting and manage occupier enquiries, fit-out works, alterations and wayleave applications.
• Supplier Management: Oversee hard and soft services, monitor contractor performance against SLAs and KPIs, and ensure value for money.
• Health, Safety and Compliance: Maintain a minimum 97% H&S compliance score, ensure statutory maintenance requirements are met, manage permits and risk assessments, and conduct regular inspections to maintain a safe and compliant building.

What we expect from you:

• Proven experience managing prime commercial buildings and leading site teams.
• Strong communication, presentation, and organisational skills.
• Proficiency in Microsoft Office.
• Exceptional attention to detail.
• Well organised and proficient time and diary management skills.
• Ability to prioritise, self-motivate, solve problems independently, and work under pressure.
• Professional demeanour and commitment to achieving client aspirations.

About Workman:

As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.

We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.

Equal opportunities:

We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.

This job description does not form part of your contract of employment and the duties may be amended from time to time.