Building Manager

The Crown Estate; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

Bonus scheme

Flexible working

Job summary

The Crown Estate in London is seeking an experienced Building Manager to lead on-site FM operations for one or more prestigious buildings. You will ensure safety, compliance and high standards of service, while building strong relationships with occupiers and service partners.

You will manage budgets, oversee service delivery KPIs and support lifecycle and sustainability initiatives, contributing to best-in-class occupier experiences across a central London portfolio.

Qualifications

• Experience leading day-to-day FM operations in multi-tenant commercial buildings.
• Strong safety, fire safety and statutory compliance expertise.
• Proven ability to manage contractors and service partners within complex environments.

Responsibilities

• Lead day-to-day building operations across hard and soft FM services.
• Champion safety culture and ensure compliance; manage contractors and KPIs.
• Build strong occupier relationships and provide responsive, professional service.
• Oversee inspections, audits and action plans to improve performance.
• Assist with service charge budgets, POs and financial reporting.
• Maintain building systems oversight (M&E, life safety).
• Support occupier fit-outs and lifecycle projects.
• Drive sustainability initiatives towards net zero goals.
• Develop Assistant Building Managers where applicable.

Skills

Leadership

Contractor management

Safety compliance

Stakeholder management

Education

IOSH Managing Safely

IWFM Level 3

A-Level

NEBOSH (Desirable)

Tools

Building services knowledge

Job description

Internal advert closing date - 15th September 2026

Building Manager

Facilities Management | London

At The Crown Estate, we create brilliant places through conscious commercialism. Our Central London portfolio is home to some of the capital's most iconic destinations, where exceptional customer experience, operational excellence and sustainability come together to create lasting value.

We are looking for an experienced Building Manager to join our Facilities Management team. This is a highly visible role with responsibility for the operational performance, presentation and occupier experience of one or more prestigious buildings within our London estate.

As Building Manager, you will act as the key operational lead on site, ensuring buildings are safe, compliant, commercially well-managed and delivered to the high standards expected across our portfolio. You will work closely with occupiers, service partners and internal stakeholders to create exceptional places where people and businesses can thrive.

What you'll be doing

• Leading day-to-day building operations across hard and soft FM services.

• Championing a strong safety-first culture and ensuring statutory compliance, fire safety and contractor management requirements are met.

• Building trusted relationships with occupiers, providing a responsive, professional and solutions-focused service.

• Overseeing service partner performance against agreed KPIs, SLAs and service standards.

• Managing site inspections, quality audits and action plans to continually improve operational performance.

• Supporting the management of service charge budgets, purchase orders and financial reporting processes.

• Maintaining oversight of building systems, including mechanical, electrical and life safety infrastructure.

• Supporting occupier fit-outs, lifecycle projects and improvement initiatives.

• Driving sustainability initiatives that contribute to The Crown Estate's net zero ambitions.

• Where applicable, managing and developing Assistant Building Managers.

What we're looking for

You will bring strong facilities management experience gained within a commercial property, corporate real estate or similarly customer-focused environment. You'll be a visible and proactive manager who takes pride in maintaining high standards and delivering outstanding service.

We're particularly interested in candidates who have:

• Experience managing multi-tenanted commercial buildings.

• Strong working knowledge of health & safety, fire safety and statutory compliance.

• Experience managing contractors and service partners within a complex operational environment.

• A good understanding of building services, including M&E and life safety systems.

• Commercial awareness, including service charge budget management and supplier accountability.

• Excellent stakeholder management and communication skills.

• The ability to balance customer experience, operational performance and risk management.

• A proactive, collaborative and solutions-oriented approach.

Qualifications

Essential:

• IOSH Managing Safely

• IWFM Level 3 (or equivalent)

• A-Level qualification or equivalent

Desirable:

• Associate RICS or MIWFM

• NEBOSH National General Certificate

Why join us?

Joining The Crown Estate means becoming part of an organisation that manages some of the most recognised and successful destinations in London. You'll have the opportunity to make a visible impact, work alongside talented colleagues and help deliver exceptional experiences across a world-class property portfolio. [Building M...ger JD New | PDF]

Our Offering / benefits:

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).